SMB Renewals Manager - Value-Driven Growth Equity Eligible

Procore Technologies, Inc.; Carpinteria, Northern (CA, KY); Hybrid; USD 90,000 - 127,000; Full time

Benefits offered by this job

Equity compensation

Bonus potential

Job summary

Procore Technologies, Inc. is seeking a Renewals Manager for SMB (Emerging) to drive timely contract renewals and maximize customer retention in a dynamic SaaS environment.

You’ll manage a portfolio of small to mid-sized accounts, conduct value-based negotiations, and coordinate with upsell teams to identify expansion opportunities. The role reports to the Manager, SMB Markets and can be based in Carpinteria, CA; Austin, TX; or Tampa, FL, with immediate start for the right candidate.

Qualifications

• Bachelor’s degree preferred, or equivalent work experience.
• 1+ years of demonstrated B2B sales, account management, preferably in SaaS.
• Strong work ethic and a desire to win.
• Proven ability to communicate effectively via telephone and email with customers.
• Highly skilled at building and maintaining strong rapport with customers.
• Skilled negotiator.
• Ability and resilience to work in a fast-paced sales environment.
• Self-aware, reflective, and able to digest feedback critically and adapt to overcome challenges.
• Experience with CRM and opportunity management systems, preferably Salesforce.com.
• Proficiency with Microsoft Office products and online collaboration tools.
• Familiarity with the construction or SaaS industry is a plus.

Responsibilities

• Oversee all assigned contract renewals to ensure timely and accurate execution
• Proactively engage with customers well in advance of their renewal date to understand their satisfaction, usage, and future needs
• Manage and maintain accurate accounts and opportunities within Salesforce.com
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Conduct daily activities including: Pre-call research and planning to make a high volume of calls per day
• Identify potential upgrade and/or expansion opportunities and partner with upsell reps
• Own contract processes, including quote creation, sending of order forms, and tracking signature progress
• Achieve or exceed monthly and quarterly targets
• Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of your customers

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Procore Technologies, Inc. is seeking a Renewals Manager for SMB (Emerging) to drive timely contract renewals and maximize customer retention in a dynamic SaaS environment.

You’ll manage a portfolio of small to mid-sized accounts, conduct value-based negotiations, and coordinate with upsell teams to identify expansion opportunities. The role reports to the Manager, SMB Markets and can be based in Carpinteria, CA; Austin, TX; or Tampa, FL, with immediate start for the right candidate.