SMB Field Sales Manager

Wideopenwest Michigan, LLC; Livonia (MI); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Base salary up to $95,000

Commission potential to $150k+

Medical, dental, and vision insurance

401k with company match

Paid time off and holidays

Tuition reimbursement

Employee broadband discounts

Job summary

WOW! is seeking a Manager, Field Commercial Sales in Michigan to lead a Field Sales team selling WOW! Business services including Ethernet, Internet, and Voice offerings to SMBs and larger enterprises. The role emphasizes staffing, training, coaching, and forecast accuracy.

The ideal candidate has 5+ years in telecom enterprise sales, 3+ years in people management, and strong communication skills. Travel to customer sites and WOW! offices is required.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years selling telecom services in Enterprise space, including 3+ years leading enterprise sales teams.
• Excellent written and oral communication, interpersonal, planning and organizational skills.
• Ability to exercise independent judgment in significant matters.
• Experience with Microsoft Office, PC Tools, and Billing software systems.

Responsibilities

• Lead and monitor Field Sales team for WOW! Business products for 5–300 employee businesses.
• Ensure staffing, performance and training readiness of sales professionals.
• Develop business plans with each team member to meet goals and objectives.
• Maintain 100% Salesforce.com CRM usage and accurate forecasts.
• Coach, develop, and motivate reps to achieve and exceed targets.

Skills

Sales leadership

Enterprise sales

Communication

Team management

Forecasting

Education

Bachelor’s degree

Tools

Microsoft Office

Billing software

Job description

The Manager, Business Field Sales, is responsible for effectively managing and monitoring a Field Sales team. The team is responsible for the sale of WOW! Business portfolio standard business products for small to medium businesses, as well as integrated communication structure to enterprise customers such as multi-site regional businesses and/or large organizations with headquarters in market. To maximize sales revenues and consistently meet corporate objectives, Manager, Field Commercial Sales will ensure optimal sales team staffing, performance, and training readiness of sales professionals.

Let us tell you about the perks!

• Be part of a company whose core values include respect, integrity, spirit of service, and accountability!
• Salary: Base pay up to $95,000/year, depending on experience + Commission, potential earnings $150k+
• Medical, dental, and vision insurance, and 401k with a company match
• Paid time off, paid holidays, and tuition reimbursement.
• Significant discounts on broadband packages for employees residing in our service areas.

What YOU need is:

• Bachelor’s degree from a four-year college or university preferred or an equivalent combination of education and experience.
• 5 years demonstrated success selling telecommunications services in the Enterprise/GEM space, including 3+ years of experience managing individuals selling to enterprise customers.
• Must possess excellent written and oral communication, interpersonal, planning, and organizational skills.
• Demonstrated ability to consistently exercise independent judgment and discretion in matters of significance.
• Experience in Microsoft Office, PC Tools, and Billing software systems online support/tools.

What you’ll be doing:

• Maintains expertise on the WOW! Business portfolio of products/services to effectively lead a team of individual sales contributors: Ethernet, Internet, and the entire suite of Voice offerings to business customers ranging from 5-300 employees.
• Ensures competence and continuity (i.e. retention) of qualified Field Sales reps through optimum selection, training, development, appraisal, and motivation techniques.
• Develops business plans with each Business Field Sales team member while coordinating sale promotions and incentives to meet business goals and objectives.
• Ensures team and individual achievement of all sales, plus quality, goals, and standards.
• Monitors employee performance; effectively coaches and advises to cultivate role compatibility, maximum effectiveness, and ongoing continuous improvement and growth. Regularly and appropriately addresses personnel issues/performance issues in accordance with company policy.
• 100% compliance to Saleforce.com (company CRM) which includes on-going: preparation, analysis, and maintenance of records of individual (as well as group) sales and performance activities relative to business goals and objectives.
• Ensures accurate forecasts in Salesforce.com of annual, quarterly, monthly & revenue unit numbers through experience with data processing and analysis.
• Collaborates and coordinates efforts with other internal teams and groups throughout Commercial Sales to ensure functional effectiveness and efficiency for overall territory team structure.
• Assesses, develops, and implements best practices that contribute to improved performance and overall success.
• Models the way from the front to set the cadence and pace for the team.
• Coaches, develops, appraises, and motivates individual Field Sales reps to achieve and exceed assigned objectives.
• Ensures delivery of on-going education for all team members in sales planning tactics; ensures compliance with organizational training requirements.
• Other duties as assigned.

Physical Demands/Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to communicate verbally and in writing with customers and other employees.
• Required to use hands to type, handle objects and paperwork.
• Required to reach and hold on to items at chest level or reach above the shoulder.
• Required to use close vision and be able to focus.
• Regular travel to customer locations and WOW! offices will be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

WOW! is one of the nation's largest Internet, cable, and phone providers. While we’ve grown a lot since we started, in the last 20 years we haven’t forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we’ve worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you’re joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We’re for being different - in a good way. Whether it’s through showing respect, making things easy, or providing pleasant surprises, we’re for building a culture that WOW! employees and customers truly love.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail [e-mail]