Supervisor, Residential Field Sales

Knology Of Huntsville; Hillandale (AL); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Base salary

Uncapped commissions

Benefits package

401(k)

PTO & holidays

Tuition reimbursement

Broadband discounts

Mileage reimbursement

Company devices

Job summary

WOW! in Alabama is seeking a Residential Field Sales Supervisor to lead a team of field sales representatives and contractor partners, aiming to exceed sales goals while delivering a high-quality customer experience.

You will spend approximately 80% of your time in the field coaching and supporting your team, conducting daily trainings, and monitoring performance to ensure excellence in service and results. Bachelor's degree and 3+ years of sales leadership experience are preferred.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of sales leadership experience with proven results.
• 3+ years of direct-to-consumer field sales experience.

Responsibilities

• Lead & Develop a High-Performing Team
• Recruit, interview, and hire top sales talent
• Coach and mentor sales representatives through field training
• Conduct ongoing performance reviews and provide feedback
• Foster a high-energy, customer-first team culture
• Monitor sales quotas and territory goals
• Train teams on product updates and strategies
• Ensure retention and churn management

Skills

Field sales coaching

Interpersonal leadership

Sales targets

Mentoring sales reps

Team leadership

Education

Bachelor's degree or equivalent

Tools

Spotio

ICOMS

Microsoft Office

Job description

Supervisor, Residential Field Sales Lead. Inspire. Win in the Field. Are you a natural leader who thrives in a fast-paced, people-first sales environment? Do you enjoy coaching teams, closing deals, and being in the field where the action happens? At WOW!, we're expanding our broadband footprint and connecting communities with reliable, high-speed internet. We're looking for a Residential Field Sales Supervisor who can inspire teams, drive performance, and lead from the front as we continue growing our network and customer base This isn't just a sales management job - it's an opportunity to help lead the front lines of a broadband revolution.

What WOW! Offers

• Base Salary: $60,000 - $65,000 per year
• Plus: Uncapped commissions and performance bonuses
• Comprehensive Benefits Package: Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Tuition Reimbursement
• Colleague Broadband Discounts
• Mileage Reimbursement
• Company Cell Phone & iPad, & Sales Tools Provided

What You'll Do

As a Residential Field Sales Supervisor, you'll lead a team of field sales representatives and contractor partners to exceed sales goals while delivering a high-quality customer experience.

• Lead & Develop a High-Performing Team
• Recruit, interview, and hire top sales talent
• Coach and mentor sales representatives through field training and ride-alongs
• Conduct ongoing performance reviews and provide constructive feedback
• Foster a high-energy, customer-first team culture
• Drive Sales Performance
• Achieve and exceed established sales quotas and territory goals
• Monitor prospecting, closing ratios, and sales productivity metrics
• Train teams on product updates, promotions, and sales strategies
• Ensure sales quality and focus on retention and churn management
• Lead From the Field
• Spend approximately 80% of your time in the field coaching and supporting your team
• Conduct daily one-on-one training with sales representatives
• Monitor installations, cancellations, and order quality to maintain compliance
• Collaborate Across the Organization
• Work closely with marketing, MDU teams, construction, and operations to support market growth
• Lead EdgeOut sales initiatives across cross-functional teams
• Report field insights, customer trends, and market conditions to leadership
• Maintain Operational Excellence
• Ensure compliance with company sales processes and policies
• Prepare productivity reports and performance updates
• Resolve customer escalations with appropriate internal teams

Who You Are

• A motivated leader with a passion for developing people and driving results
• Comfortable working in the field and engaging directly with customers and teams
• Strong communicator with excellent coaching and leadership skills
• Competitive, goal-driven, and resilient in a quota-driven environment
• Flexible to work evenings and weekends when customers are home

Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of sales leadership experience with proven results
• 3+ years of direct-to-consumer field sales experience
• Telecommunications, cable, or broadband experience preferred
• Experience managing or collaborating with third-party contractor sales teams preferred
• Experience with Microsoft Office, Spotio, and ICOMS preferred (can be trained)

Skills That Will Help You Succeed

• Field sales coaching and team development
• Strong interpersonal communication and leadership
• Ability to motivate teams to exceed sales targets
• Experience training and mentoring field sales representatives
• Ability to manage both team leadership and personal field presence

Working in the Field

This role is highly field-based and requires working outdoors and in neighborhoods within assigned territories. You must be able to:

• Work evenings and weekends when needed
• Work outdoors in varying weather conditions
• Maintain a valid driver's license and acceptable driving record
• Lift up to 50 lbs. occasionally (sales materials, displays, etc.)
• Travel to nearby markets as needed

WOW! is an Equal Opportunity Employer / Minorities / Women / Protected Veterans / Disabled / Sexual Orientation / Religion / Gender Identity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

WoW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team.

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