SMB Cybersecurity Success Manager (Hybrid)

Hoxhunt; Minneapolis (MN); Hybrid; USD 80,000 - 112,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Paid time off

Holidays & floating holidays

401(k) match

Minneapolis office

Job summary

Hoxhunt is seeking a Customer Success Manager in Minneapolis to manage a pooled SMB account portfolio using a digital-touch model. You will drive product adoption, satisfaction, and long-term retention through proactive touchpoints and data insights.

You’ll onboard customers, train them, and uncover upsell opportunities while collaborating with a shared pool of CSMs to ensure top-notch support and seamless service in a fast-growing environment.

Qualifications

• 1–2 years of professional experience in customer success, account management, implementation, or project management within a fast-growing SaaS company.
• A deep fascination with data and the proven ability to use data to support your decisions and define necessary actions.
• Excellent prioritization skills and a disciplined approach to managing project timelines while always putting the customer first.
• A strong interest in technology and the confidence to master new technical tools quickly.
• A passionate, solution-oriented mindset with the courage to improve and develop processes when needed.

Responsibilities

• Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes.
• Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights.
• Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform.
• Identify and execute on upselling and cross-selling opportunities to grow account ARR.
• Continuously improve and develop our scaled customer success processes to elevate the customer experience.
• Collaborate closely with a shared pool of Customer Success Managers to collectively address customer needs and ensure seamless support.

Skills

Data-driven

Customer success

Account management

SaaS experience

Proactive outreach

Tools

CRM software

Job description

Hoxhunt is seeking a Customer Success Manager in Minneapolis to manage a pooled SMB account portfolio using a digital-touch model. You will drive product adoption, satisfaction, and long-term retention through proactive touchpoints and data insights.

You’ll onboard customers, train them, and uncover upsell opportunities while collaborating with a shared pool of CSMs to ensure top-notch support and seamless service in a fast-growing environment.