Strategic CSM, Cybersecurity for Mid‑Market

Hoxhunt; Minneapolis (MN); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

PTO and paid holidays

Parental leave

Wellness benefits

Hybrid work model

Office access in Minneapolis

Job summary

Hoxhunt is seeking a Customer Success Manager for the Mid-Market segment in Minneapolis to drive long-term customer value. You will partner with security leaders to build and scale effective security awareness programs that protect thousands of employees and deliver measurable business outcomes.

You will own relationships across 1,000–3,500 employee organizations, guiding customers from onboarding to renewal, expansion, and ongoing success.

Qualifications

• 4+ years of direct Customer Success experience in SaaS.
• Proven track record of meeting or exceeding renewal, upsell, and cross-sell targets.
• Strong prioritization and project management skills with a customer-first mindset.

Responsibilities

• Take full ownership of customer relationships and guide them toward meaningful outcomes with Hoxhunt.
• Act as a trusted advisor to security leaders and program owners, helping them design, run, and grow their security awareness programs.
• Partner with stakeholders across security, compliance, and HR to embed Hoxhunt into broader initiatives.
• Lead renewal discussions and identify expansion opportunities to ensure long-term satisfaction.

Skills

Customer Success

SaaS

Renewals

Upsell

Cross-sell

Stakeholder management

Data-driven

Process improvement

Team collaboration

Time management

Job description

Hoxhunt is seeking a Customer Success Manager for the Mid-Market segment in Minneapolis to drive long-term customer value. You will partner with security leaders to build and scale effective security awareness programs that protect thousands of employees and deliver measurable business outcomes.

You will own relationships across 1,000–3,500 employee organizations, guiding customers from onboarding to renewal, expansion, and ongoing success.