Scaled SMB Customer Success Manager

Hoxhunt; Minneapolis (MN); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits including M/D/V

401(k) match

Office in Minneapolis

Job summary

Hoxhunt is hiring an Associate Customer Success Manager to scale our SMB customer success program from our Minneapolis hub. You will manage a pooled portfolio of accounts with digital-touch strategies, drive adoption and retention, and work with cross-functional teams to maximize value from our platform.

You will onboard and train customers, identify upsell opportunities, and continuously improve scalable CS processes in a fast-growing cybersecurity SaaS environment.

Qualifications

• 1 year of professional experience preferably in customer success, account management, sales, or project management.
• A deep fascination with data and the proven ability to use data to support decisions and define actions.
• Excellent prioritization skills and a disciplined approach to managing timelines while prioritizing the customer.
• A strong interest in technology and the ability to master new technical tools quickly.
• A solution-oriented mindset with courage to improve and develop processes when needed.

Responsibilities

• Manage a pooled portfolio of SMB accounts through scaled, digital-touch strategies and automated processes.
• Drive customer adoption, satisfaction, and long-term retention through proactive touchpoints and data-driven insights.
• Support customers with onboarding and training, ensuring they see immediate value from the Hoxhunt platform.
• Identify and execute on upselling and cross-selling opportunities to grow account ARR.
• Continuously improve and develop scaled customer success processes to elevate the customer experience.
• Collaborate closely with a shared pool of Customer Success Managers to address customer needs and ensure seamless support.

Skills

Customer success

Account management

Data analysis

Project management

Tech-savvy

Tools

CRM software

Job description

Hoxhunt is hiring an Associate Customer Success Manager to scale our SMB customer success program from our Minneapolis hub. You will manage a pooled portfolio of accounts with digital-touch strategies, drive adoption and retention, and work with cross-functional teams to maximize value from our platform.

You will onboard and train customers, identify upsell opportunities, and continuously improve scalable CS processes in a fast-growing cybersecurity SaaS environment.