SMB Customer Success Manager, Americas (Onboarding & Growth)

Jobicy; United States; Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave (US)

Equipment budget

Education budget

Health insurance

Job summary

Ashby is hiring an SMB Customer Success Manager to own a portfolio of customers in the US or Canada. You will lead onboarding, craft materials, and guide customers through complex adoption paths.

The role emphasizes proactive problem solving, clear communication, and long-term customer engagement to drive retention and value. You will work in a fast-paced team that values collaboration, process improvement, and scalable success programs, including a mix of emails, calls, and webinars to support

Qualifications

• 2+ years of experience as a full-time SMB Customer Success Manager, Account Manager, or Program Manager.

Responsibilities

• Own a book of customers and be the main point of contact in the shared inbox.
• Join customer calls per SLAs and manage medium to large projects.
• Create onboarding materials, documentation, and webinars to enable customers to self-serve.

Skills

Customer success

Account management

Program management

SLA adherence

Tools

Amplitude

HubSpot

Acuity Scheduling

Job description

Ashby is hiring an SMB Customer Success Manager to own a portfolio of customers in the US or Canada. You will lead onboarding, craft materials, and guide customers through complex adoption paths.

The role emphasizes proactive problem solving, clear communication, and long-term customer engagement to drive retention and value. You will work in a fast-paced team that values collaboration, process improvement, and scalable success programs, including a mix of emails, calls, and webinars to support