Strategic SMB CS Manager: Onboarding & Growth

Precision Labs; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Family leave (12 weeks)

Equipment & budget for productivity

Education budget ($100/mo)

Health insurance (US)

Job summary

Ashby is seeking an SMB Customer Success Manager to own a book of customers in the US or Canada and drive onboarding, engagement, and retention. You will manage customer calls, craft onboarding content, and contribute to webinar programs while collaborating with cross-functional teams.

The role requires at least 2 years in similar customer-facing roles and a passion for building scalable processes within a fast-paced startup environment. This is a mid-level position with strong growth potential.

Qualifications

• 2+ years in customer-facing roles supporting a complex product.
• Ability to become a subject matter expert and guide customers through challenges.
• Strong written and verbal communication with diverse groups.

Responsibilities

• Own a book of customers as main contact and manage SLAs.
• Lead medium/large projects for team operations.
• Develop onboarding materials, docs and webinars for customers.

Skills

Customer success

Account management

Program management

Communication

Problem solving

Attention to detail

Job description

Ashby is seeking an SMB Customer Success Manager to own a book of customers in the US or Canada and drive onboarding, engagement, and retention. You will manage customer calls, craft onboarding content, and contribute to webinar programs while collaborating with cross-functional teams.

The role requires at least 2 years in similar customer-facing roles and a passion for building scalable processes within a fast-paced startup environment. This is a mid-level position with strong growth potential.