SMB Customer Success & Growth Manager

UPS; Sioux City (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

UPS in Sioux City, IA is seeking a Signature Customer Success Account Manager to support a territory covering NW and Central Iowa. You will manage a high volume of smaller accounts, drive satisfaction, retention, and growth by delivering value through UPS solutions and services.

You will serve as primary contact, coordinate with sales, support, and operations, perform check-ins, monitor health metrics, identify upsell opportunities, and ensure customers maximize return on investment.

Qualifications

• 1–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset with ability to analyze metrics.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

Skills

Customer success

SMB account management

Organizational skills

Data-driven mindset

Written communication

Tools

CRM software

Job description

UPS in Sioux City, IA is seeking a Signature Customer Success Account Manager to support a territory covering NW and Central Iowa. You will manage a high volume of smaller accounts, drive satisfaction, retention, and growth by delivering value through UPS solutions and services.

You will serve as primary contact, coordinate with sales, support, and operations, perform check-ins, monitor health metrics, identify upsell opportunities, and ensure customers maximize return on investment.