Customer Success Account Manager - Signature - Lincoln, NE

UPS Supply Chain Solutions, Inc.; Columbus (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a Signature Customer Success Account Manager to manage a high volume of smaller accounts across a territory that includes Grand Island, Hastings, Columbus, and Western NE.

You will focus on customer satisfaction, retention, and value realization using dashboards and reporting to guide clients. The role emphasizes proactive engagement, upsell opportunities, and collaboration with sales, support, and UPS operations to deliver effective supply chain

Qualifications

• 1–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset.
• Excellent written communication skills.

Responsibilities

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross-selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.
• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.
• Update CRM with retention data, planning next steps for churn prevention/growth.

Skills

Customer success

Account management

Organizational skills

Data-driven mindset

Written communication

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Grand Island, Hastings, Columbus, and Western NE.

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

• Serve as the primary point of contact and advocate for assigned accounts.

• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.

• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

• Proactively engage existing customers to enhance value and prevent churn.

• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

• Identify low-touch upsell opportunities and guide customers to resources for additional value.

• Develop strategies for upselling / cross-selling opportunities to drive account growth.

• Drive product adoption and educate customers on products and services.

Territory Management

• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.

• Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

• Update CRM with retention data, planning next steps for churn prevention/growth.

Qualifications

• 1–4 years in customer success, support, or related customer-facing roles.

• SMB account management experience.

• Ability to manage multiple customer engagements through strong organizational skills.

• Data-driven mindset.

• Excellent written communication skills.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.