Customer Success Account Manager

UPS; Sioux City (IA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

UPS in Sioux City, IA is seeking a Signature Customer Success Account Manager to support a territory covering NW and Central Iowa. You will manage a high volume of smaller accounts, drive satisfaction, retention, and growth by delivering value through UPS solutions and services.

You will serve as primary contact, coordinate with sales, support, and operations, perform check-ins, monitor health metrics, identify upsell opportunities, and ensure customers maximize return on investment.

Qualifikationen

• 1–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset with ability to analyze metrics.
• Excellent written communication skills.

Aufgaben

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.

Kenntnisse

Customer success

SMB account management

Organizational skills

Data-driven mindset

Written communication

Tools

CRM software

Jobbeschreibung

Location: 1501 TERMINAL DRIVE, SIOUX CITY, IA 51104, United States of America

Category: Sales

Employment Type: Full time

Job Description

This position will support a territory including NW and Central Iowa.

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

• Serve as the primary point of contact and advocate for assigned accounts.
• Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
• Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

• Proactively engage existing customers to enhance value and prevent churn.
• Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
• Identify low-touch upsell opportunities and guide customers to resources for additional value.
• Develop strategies for upselling / cross-selling opportunities to drive account growth.
• Drive product adoption and educate customers on products and services.

Territory Management

• Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
• Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

• Update CRM with retention data, planning next steps for churn prevention/growth.

Qualifications

• 1–4 years in customer success, support, or related customer-facing roles.
• SMB account management experience.
• Ability to manage multiple customer engagements through strong organizational skills.
• Data-driven mindset.
• Excellent written communication skills.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.