SMB Account Representative (Inside Sales)

ingrammicro; Buffalo (NY); Hybrid; USD 45,000 - 76,000; Full time

Benefits offered by this job

Hybrid schedule (3 days/week onsite)

Job summary

Ingram Micro is hiring 20+ Account Representatives to support SMB growth. You will own and grow a portfolio of reseller accounts, drive revenue, and deliver an exceptional customer experience while serving as a trusted partner and escalation point for customers.

You’ll be the primary contact, build relationships, and drive activity such as quoting, follow-ups, and closing opportunities across a fast-paced environment. The typical base pay range across the U.S.

Qualifications

• 2+ years of sales or customer service experience (any industry)
• OR 1+ year of experience in technology, distribution, or related field
• High school diploma or equivalent required (Bachelor's degree preferred)
• Basic proficiency in Microsoft Excel and Word

Responsibilities

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Spot and act on opportunities to increase revenue, margin, and product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to drive results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations and follow through with urgency and accuracy

Skills

Sales

Customer service

Communication

Organization

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it's going to be a fun journey!

Compensation & Schedule

• Competitive base salary + quarterly uncapped commission (target ~30%)
• Commission guaranteed for your first quarter (ramp support from day 1)
• Hybrid schedule (3 days/week onsite)
• Candidates can be based in either Buffalo, NY, Irvine, CA, Scottsdale, AZ or Greeg, SC.
• Schedule flexibility is strongly preferred

About the Role

Ready to break into sales or take your next step in a fast-growing business? Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support that growth. As part of this initiative, we're hiring 20+ Account Representatives to help drive momentum and capture new opportunities across our reseller base.

This is a high-energy, customer-facing role where you'll own and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience.

You'll serve as a trusted partner and escalation point for your customers - helping them succeed while making a direct impact on the business.

What You'll Do

• Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)
• Build strong relationships and act as a primary point of contact and escalation
• Spot and act on opportunities to increase revenue, margin, and product adoption
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities
• Proactively engage customers to uncover new business needs and position solutions
• Partner cross-functionally with internal teams and vendors to drive results
• Prioritize effectively in a high-volume, fast-paced environment
• Set clear expectations and follow through with urgency and accuracy

What Success Looks Like

• Consistently driving revenue and growth across your account base
• Building strong, trusted relationships with customers
• Managing multiple priorities while maintaining speed and accuracy
• Taking ownership and delivering results with minimal supervision

What We're Looking For

We're looking for someone who is proactive, resilient, and action-oriented-someone who doesn't wait for opportunities but goes after them.

Key strengths include:

• Strong communication skills (written and verbal)
• Ability to influence and persuade customers and partners
• Customer-focused mindset with a drive to deliver results
• Comfort working in a fast-paced, high-volume environment
• Strong organizational skills and ability to prioritize effectively
• Ability to collaborate and build relationships across teams
• Resilient and adaptable in a dynamic environment

Qualifications

• 2+ years of sales or customer service experience (any industry)
• OR 1+ year of experience in technology, distribution, or related field
• High school diploma or equivalent required (Bachelor's degree preferred)
• Basic proficiency in Microsoft Excel and Word

Why Ingram Micro?

At Ingram Micro, you'll be part of a team that's shaping the future of technology distribution. This role is designed as a launchpad into a long-term sales career, with opportunities to grow into senior sales, account management, or business development roles.

You'll gain hands‑on experience, build valuable relationships, and develop the skills needed to succeed in a high‑impact sales environment.

The typical base pay range for this role across the U.S. is USD $44,500.00 - $75,600.00 per year.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and