SMB Account Representative (Inside Sales)

Ingram Micro Inc.; Buffalo (NY); On-site; USD 45,000 - 76,000; Full time

Job summary

Ingram Micro Inc. in Buffalo, NY is seeking an SMB Account Representative (Inside Sales) to own and grow a portfolio of reseller accounts, drive revenue, and deliver exceptional customer experiences.

You will build strong relationships, act as the primary contact and escalation point, and collaborate with internal teams to quote, follow up, and close opportunities. This hybrid role offers on-site days and a fast-paced sales environment, with growth opportunities.

Qualifications

• 2+ years of sales or customer service experience (any industry)
• High school diploma or equivalent required; Bachelor's degree preferred
• Basic proficiency in Microsoft Excel and Word

Responsibilities

• Own and grow a portfolio of approximately 125 reseller accounts.
• Build strong relationships and act as the primary point of contact and escalation.
• Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities.
• Proactively engage customers to uncover new business needs and position solutions.
• Partner cross-functionally with internal teams and vendors to drive results.

Skills

Sales experience

Customer service

Relationship building

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

## SMB Account Representative (Inside Sales)Applylocations: NY - Buffalo, HQ: Irvine, CA, United States of America: Scottsdale, AZ, United States of Americatime type: Full timeposted on: Posted Todayjob requisition id: R-116993**Accelerate your career. Join the organization that's driving the world's technology and shape the future.**Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro XvantageTM set us apart. Learn more at www.ingrammicro.comCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!**Compensation & Schedule*** Competitive base salary + quarterly uncapped commission (target ~30%)* Commission guaranteed for your first quarter (ramp support from day 1)* Hybrid schedule (3 days/week onsite)* Candidates can be based in either Buffalo, NY, Irvine, CA, Scottsdale, AZ or Greeg, SC.* Schedule flexibility is strongly preferred**About the Role**Ready to break into sales or take your next step in a fast-growing business?Ingram Micro is making a significant investment in our SMB (Small & Medium Business) segment and expanding our team to support that growth. As part of this initiative, we’re hiring 20+ Account Representatives to help drive momentum and capture new opportunities across our reseller base.This is a high-energy, customer-facing role where you’ll own and grow a portfolio of accounts, drive revenue, and deliver an exceptional customer experience.You’ll serve as a trusted partner and escalation point for your customers—helping them succeed while making a direct impact on the business.## What You’ll Do* Own and grow a portfolio of approximately 125 reseller accounts (mix of new and established)* Build strong relationships and act as a primary point of contact and escalation* Spot and act on opportunities to increase revenue, margin, and product adoption* Drive day-to-day sales activity including quoting, follow-ups, and closing opportunities* Proactively engage customers to uncover new business needs and position solutions* Partner cross-functionally with internal teams and vendors to drive results* Prioritize effectively in a high-volume, fast-paced environment* Set clear expectations and follow through with urgency and accuracy## What Success Looks Like* Consistently driving revenue and growth across your account base* Building strong, trusted relationships with customers* Managing multiple priorities while maintaining speed and accuracy* Taking ownership and delivering results with minimal supervision## What We’re Looking ForWe’re looking for someone who is proactive, resilient, and action-oriented—someone who doesn’t wait for opportunities but goes after them.Key strengths include:* Strong communication skills (written and verbal)* Ability to influence and persuade customers and partners* Customer-focused mindset with a drive to deliver results* Comfort working in a fast-paced, high-volume environment* Strong organizational skills and ability to prioritize effectively* Ability to collaborate and build relationships across teams* Resilient and adaptable in a dynamic environment## Qualifications* 2+ years of sales or customer service experience (any industry)* OR 1+ year of experience in technology, distribution, or related field* High school diploma or equivalent required (Bachelor’s degree preferred)* Basic proficiency in Microsoft Excel and Word## Why Ingram Micro?At Ingram Micro, you’ll be part of a team that’s shaping the future of technology distribution. This role is designed as a launchpad into a long-term sales career, with opportunities to grow into senior sales, account management, or business development roles.You’ll gain hands-on experience, build valuable relationships, and develop the skills needed to succeed in a high-impact sales environment.## Ready to Apply?If you’re driven, customer-focused, and ready to build a career in sales—we want to hear from you.#LI-Hybrid #LI-AH1The typical base pay range for this role across the U.S. is USD $44,500.00 - $75,600.00 per year.The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.