Sr Business Development Representative (UCaaS)

Ingram Micro Inc; Buffalo (NY); Hybrid; USD 56,000 - 89,600; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

401(k) plan

Wellbeing programs

Job summary

Ingram Micro Inc. is hiring a Sr. Business Development Representative for a hybrid role based in Buffalo, NY or Scottsdale, AZ.

You will drive platform adoption, enable the sales team with collateral, and train vendors and partners to maximize outcomes. The role requires strong communication, customer-centric focus and cross-functional collaboration. You’ll engage with reseller partners and vendors, build solutions, and stay aligned with market trends to position Ingram Micro as a trusted

Qualifications

• Four-year college degree or related experience.
• 3 years of sales experience including at least 1 year in a role specific to the duties.

Responsibilities

• Drive partner and vendor insights and actions for the Xvantage platform.
• Identify opportunities to increase Xvantage usage among reseller partners and vendors.
• Develop sales collateral, presentations and materials to enable the sales team.
• Conduct training to ensure understanding of category solutions and value adds.

Skills

CRM proficiency

Platform products knowledge

Communication & presentation

Mentoring/leadership

Education

Bachelor's degree

Tools

CRM software

Job description

Accelerate your career. Join the organization that is driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

We have the flexibility of hiring this role in Buffalo-NY or Scottsdale-AZ. This is a hybrid role with 3 days in office, 2 days from home.

Your Role: Through maximized platform utilization, our Business Development Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Sr BDR you are an expert in sales enablement and customer experience. You handle complex issues with the customer, vendor, and associate team members to help deliver outstanding customer experience. You are consistently working on challenging assignments that require independent action and a high degree of initiative to resolve. You serve as a point of escalation and can navigate through the various teams and tools throughout Ingram Micro. You have a greater understanding and knowledge of the vendor and their processes, promotions, and offerings. You evaluate opportunities that will improve customer experience. You will provide training, coaching and mentoring support to other team members.

Key Responsibilities

Xvantage Expertise

• Drive insights and actions for reseller partners and vendors.
• Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.

Solution Enablement

• Focused on a portfolio of customers or vendors to build a full solution.
• Develop a comprehensive understanding of the products and services across the GTM organization.
• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.
• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.
• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.

Sales Support

• Collaborate with the sales team to identify customer needs and recommend suitable solutions.
• Assist in pre-sales activities, including facilitating product demonstrations, technical consultations, and proposal development to secure new business opportunities.

Customer Engagement

• Proactively engage with customers to understand their challenges, goals, and requirements.
• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.

Customer/Vendor Relations

• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.
• Leverage vendor partnerships to deliver the best solutions and value to customers.

What You Bring To The Role

• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services, is preferred.
• Skilled in: Good communication and presentation skills. Self-motivated and proactive with a strong sense of ownership and accountability. Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.
• Ability to be a team player and to collaborate with cross-functional teams and vendors. Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.
• Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
• Ability and willingness to identify and document process improvements for other Business Development Representatives, and act as a mentor or team leader amongst peers.
• Strong proficiencies of CRM functionality and utilization.
• Advanced knowledge and business acumen of the customer/vendor solutions category, in addition to pristine communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer and category.
• May need to consult with Senior/Specialist staff members on certain customer or vendor category issues. Typically, the level of experience and education required to demonstrate these key elements of knowledge/skills/experiences are:

Job Requirements

• A four-year college degree (or additional experience in a related field) and 3 years sales experience including a minimum of 1 year position specific experience.

#LI-AH1 #LI-hybrid

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

With us, you'll make technology happen in surprising ways. It'll be a fun journey! Learn more at http://careers.ingrammicro.com

It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let's shape tomorrow.