SMB Account Manager - Hybrid NYC | Equity & Unlimited PTO

Cervin; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Healthcare covering medical, dental, &

Job summary

Vendelux is seeking an Account Manager to manage a complex, high-growth B2B SaaS book. You’ll oversee onboarding, adoption, renewals, upsells, and negotiations, while driving cross-functional collaboration and client value.

This hybrid role requires 4 days in our NYC office; you will handle 9+ concurrent workstreams, lead onboarding programs, and run proactive renewal campaigns to ensure strong retention and ROI.

Qualifications

• 2+ years in Customer Success or Account Management at a B2B SaaS company.
• Experience owning full client lifecycle: onboarding, adoption, renewals, upsells, negotiations.
• Proven ability to manage multiple high-priority accounts simultaneously.
• Willingness to travel to customer sites (min 2 days per month).
• Strong communication and accountability.

Responsibilities

• Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations.
• Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — 9+ active workstreams.
• Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption.
• Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks.
• Negotiate renewals and expansions with confidence, building strong business cases that demonstrate ROI.
• Drive retention with a relentless, creative approach — exhaust every option before accepting churn.
• Travel to customer sites a minimum of 2 days per month to strengthen relationships.
• Contribute to community building across the customer base through webinars, case studies, and events.

Skills

Account management

Customer Success

Travel readiness

Job description

Vendelux is seeking an Account Manager to manage a complex, high-growth B2B SaaS book. You’ll oversee onboarding, adoption, renewals, upsells, and negotiations, while driving cross-functional collaboration and client value.

This hybrid role requires 4 days in our NYC office; you will handle 9+ concurrent workstreams, lead onboarding programs, and run proactive renewal campaigns to ensure strong retention and ROI.