SMB Account Manager

Jobtailor; New Mexico; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Inside Sales professional to engage customers, manage key accounts, and drive multi-product solutions. The role centers on consultative selling, relationship building, and leveraging CRM to optimize sales outcomes.

Responsibilities include handling inquiries, cold calling, upselling, and contributing to sales strategy with cross-functional teams. A strong track record in B2B sales and market insight is expected.

Qualifications

• High School Diploma or equivalent.
• 6–8 years of related experience in inside sales/tele sales.
• CISP certification preferred.
• CRM and product knowledge are essential.

Responsibilities

• Engage in customer interactions, handle inquiries and sell products while nurturing relationships.
• Handle customer request calls and sell to the installed customer base.
• Address complex inquiries with multi-product solutions and integrated offerings.
• Manage key accounts, nurture relationships, identify growth opportunities, align offerings with client objectives.
• Maintain in-depth knowledge of products/services and industry trends.
• Navigate negotiations and high-value sales opportunities.

Skills

Inside Sales

Customer Relationship Management

Consultative Selling

Sales Prospecting

Cold Calling

Upselling

Telemarketing

Education

High School Diploma / GED

Tools

Salesforce

Job description

• Engage in customer interactions, handle customer inquiries, and sell products, services, and solutions while nurturing client relationships
• Handle customer request calls and sell to the installed customer base
• Address complex customer inquiries with multi-product/service and integrated solutions
• Manage key accounts, nurture relationships, identify growth opportunities, and align offerings with client objectives
• Maintain in-depth knowledge of products, services, and industry trends
• Navigate complex negotiations and high-value sales opportunities
• Collaborate with cross-functional teams to optimize sales processes and customer experience
• Provide Sales Representatives with market trends, customer preferences, and opportunity insights
• Analyze performance metrics and data to optimize sales outcomes
• Contribute to sales strategy development with management and cross-functional teams
• Train, coach, and lead lower-level representatives

Requirements

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence
• Typically has 6-8 years of related work experience, preferably in inside sales or tele sales, or a related field
• Certified Inside Sales Professional (CISP) preferred
• Business development
• Business planning
• Business-to-business sales
• Cold calling
• Consultative selling
• Cross-selling
• Customer relationship management
• Inside sales
• Marketing
• Merchandising
• Outbound calls
• Phone sales
• Product knowledge
• Sales process
• Sales prospecting
• Sales strategy
• Salesforce
• Selling techniques
• Telemarketing
• Upselling
• Effective communication
• Results orientation
• Learning agility
• Digital fluency
• Customer centricity

Core Competencies

Demonstrates expertise in Inside Sales, Customer Relationship Management, and Business Development, with a strong focus on consultative selling and optimizing sales strategies. Proven ability to analyze performance metrics and collaborate with cross-functional teams to enhance customer experience and drive sales growth.

Highest-signal resume keywords

• Inside Sales
• Customer Relationship Management
• Business Development
• Consultative Selling
• Salesforce

Hard Skills

• Business-to-Business Sales
• Cold Calling
• Cross-Selling
• Sales Prospecting
• Sales Strategy
• Telemarketing
• Upselling
• Product Knowledge
• Sales Process
• Marketing

Soft Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Customer Centricity
• Digital Fluency

Certifications & Qualifications

• Certified Inside Sales Professional (CISP)

Industry Keywords

• Customer Inquiries
• Sales Opportunities
• Key Accounts
• Market Trends
• Sales Representatives