Inside Sales Account Representative

Hewlett Packard Enterprise

Rio Rancho (NM)

On-site

USD 35,000 - 55,000

Full time

14 days+

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Job summary

Hewlett Packard Enterprise seeks an Inside Sales Account Representative to respond to inbound inquiries, qualify leads, process orders, and guide customers through the purchase journey while achieving performance goals.

The role emphasizes understanding product features, benefits, and use cases, handling objections, and upselling where appropriate, with collaboration across Sales teams.

Qualifications

High School Diploma or GED required or commensurate work experience.
Typically 2–4 years of inside sales or tele sales experience.
Preferred: Certified Inside Sales Professional (CISP).

Responsibilities

Responds to inbound inquiries from potential customers.
Qualifies leads, processes orders, and guides through the purchase journey.
Communicates product features, benefits, and use cases.
Handles objections with clear, persuasive responses.
Collaborates with sales reps to place orders by phone.
Monitors order status and shares updates with the team.

Skills

Business Development

Cold Calling

Consultative Selling

Cross-Selling

Customer Relationship Management

Inside Sales

Sales Process

Sales Strategy

Phone Sales

Upselling

Education

High School Diploma/GED

2-4 years experience in inside sales or tele sales

Tools

Salesforce

Job description

Job Summary

Inside Sales Account Representative Description - Job Summary This role is responsible for responding to incoming inquiries from potential customers who have expressed interest in the organization’s offerings. The role assists in qualifying leads, processing orders, and guiding through the purchase journey while achieving and/or exceeding performance goals and quotas.

Responsibilities

Develops a basic understanding of the organization's products or services, including key features, benefits, and use cases, to effectively communicate with potential customers.
Engages in conversations with potential customers to understand their pain points, challenges, and objectives, in order to tailor solutions that match their needs.
Learns to handle common objections and concerns raised by potential customers, providing clear and persuasive responses to address doubts.
Identifies opportunities to suggest complementary products or services based on the potential customer's needs and interests.
Collaborates with management and experienced sales representatives to place orders for selected customers/accounts via phone.
Monitors order processing to address customer inquiries about delivery, directing customers to relevant departments, and sharing sales updates with experienced Sales Reps.
Informs customers about organization promotions and upgrades, and potentially persuades them to consider extended products or services.
Collects feedback from potential customers about their preferences, objections, and any additional information that can be useful for the sales process.
Participates in training sessions to improve sales skills, product knowledge, and customer service techniques.
Achieves individual and team‑based goals related to lead conversion, response time, and other performance metrics and quotas.

Education & Experience Recommended

High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
Typically has 2-4 years of work experience, preferably in inside sales or tele sales, or a related field.

Preferred Certifications