Service Advisor

Lexus of Woodland Hills; Woodland Hills (AR); Sur place; USD 40 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health

Dental

Vision

Life

401K

Health & Wellness Program

Community involvement

Paid vacation and holidays

Résumé du poste

Lexus of Woodland Hills is seeking a Service Advisor who will be the main contact for customers and technicians, coordinating service and repairs, communicating needs and expectations, and ensuring the vehicle is serviced correctly and efficiently.

The ideal candidate has a high school diploma or GED, 2-3 years of service advisor experience in a dealership, valid driver's license, clean record, and strong communication and computer skills; Lexus knowledge is a plus.

Qualifications

• High school diploma or GED required.
• 2-3 years' Service Advisor Auto Dealership experience.
• Unrestricted driver's license and clean driving record.
• Experience with Lexus is a plus.
• Strong communication, customer service, and problem-solving skills.

Responsabilités

• Maintain an Excellent CSI (Customer Satisfaction Index).
• Assist customers with service needs and schedule service for diagnosis and repairs.
• Mange repair delivery by setting and managing customer expectations.
• Ensure documentation complies with regulations and standards.
• Demonstrate a professional appearance and work ethic, and support training of new staff.

Connaissances

Customer service

Communication

Multi-tasking

Problem solving

Computer literacy

Bilingual a PLUS

Formation

High school diploma or GED

Outils

ADP/CDK

Description du poste

Overview

The
Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the
Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Responsibilities

• Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, trainings, and educational classes as required.
• Helps educate/train new staff members.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Patience and high energy personality, computer literate management.
• Performs other duties as assigned

Qualifications

• 2-3 years' Service Advisor Auto Dealership experience.
• Ability to provide us with Customer Satisfaction Index (CSI) scores from previous employers.
• Experience with Lexus a PLUS!
• Broad scope of automotive mechanical/electrical knowledge.
• ADP/CDK computer programs experience a PLUS!!
• Pleasant/friendly demeanor and an outgoing personality.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
• Unrestricted driver's license and clean driving record.
• Able to drive both automatic and standard-transmission vehicles.
• Basic computer and internet skills.
• Product knowledge a PLUS!
• Willingness to learn.
• A desire to work in a commission, performance based environment.
• Ability to multi-task and follow tasks as assigned.
• Professional appearance and work ethic.
• Self-Starter and Self-Motivator.
• Ability to work well in a process driven environment.
• Bilingual a PLUS!