Smart Home Support Specialist — Bilingual

NRG Energy; Provo (UT); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid training

Free daily lunch and drinks on site

Flexible paid time off

401(k) with Employer Match

Onsite health clinic and gym

Job summary

A leading energy and home services company in Provo is seeking Support Specialists to join their team. The role involves providing world-class customer service via inbound and outbound calls, ensuring positive transitions for customers purchasing home automation solutions. Candidates should have a high school diploma or GED, be adaptable, and proficient in basic office software. Bilingual candidates in Spanish and English are preferred. Competitive pay at $17.00/hr with commissions and performance bonuses.

Qualifications

• Excellent customer service skills with a positive attitude.
• Ability to adapt to changing situations and manage multiple tasks.
• Proficient in essential computer functions and software utilization.

Responsibilities

• Handle inbound and outbound calls providing world-class customer service.
• Ensure a smooth transition for customers from sale to installation of equipment.
• Work collaboratively to meet team and department goals.

Skills

Customer service

Communication

Adaptability

Teamwork

Bilingual (Spanish/English)

Education

High school degree or GED equivalent

Tools

Office software

Job description

A leading energy and home services company in Provo is seeking Support Specialists to join their team. The role involves providing world-class customer service via inbound and outbound calls, ensuring positive transitions for customers purchasing home automation solutions. Candidates should have a high school diploma or GED, be adaptable, and proficient in basic office software. Bilingual candidates in Spanish and English are preferred. Competitive pay at $17.00/hr with commissions and performance bonuses.