Bilingual Customer Support Specialist - Home Tech & Security

Vivint; Provo (UT); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Free daily lunch and drinks on site

Paid holidays and flexible paid time

Employee Discounts

Onsite health clinic

Medical/dental/vision/life coverage

401(k) + Employer Match

Employee Resource Groups

Job summary

Vivint is seeking a Support Specialist in Provo to handle inbound and outbound calls from new customers, delivering world-class service and ensuring a smooth transition from sale to installation of equipment.

This is a full-time role with pay at $17.00 per hour plus commissions and weekly bonuses. Training is paid; schedules vary from 6:00 am to 11:00 pm MT, with one weekend day required, and bilingual Spanish/English speakers receive an extra $0.50 per hour.

Qualifications

• High school degree or GED equivalent.
• Ability to work on-site at Provo location.
• Ability to work full-time shift.
• Proficient with essential computer functions and the ability to utilize software, databases, scripts, and other tools appropriately.
• Ability to pass a background check and obtain Alarm License upon offer.

Responsibilities

• Handle inbound and outbound calls from new customers.
• Provide world-class customer service.
• Ensure smooth transition from sale to installation of equipment.

Skills

Bilingual Spanish/English

Customer service

Clear communicator

Education

High school diploma or GED

Tools

Basic computer skills

Job description

Vivint is seeking a Support Specialist in Provo to handle inbound and outbound calls from new customers, delivering world-class service and ensuring a smooth transition from sale to installation of equipment.

This is a full-time role with pay at $17.00 per hour plus commissions and weekly bonuses. Training is paid; schedules vary from 6:00 am to 11:00 pm MT, with one weekend day required, and bilingual Spanish/English speakers receive an extra $0.50 per hour.