Smart Home Solutions Consultant - Retail & Outreach

OnX; Florence, Cincinnati (KY, OH); On-site; USD 42,000 - 60,000; Full time

Job summary

altafiber is seeking a Connected Solutions Consultant to serve customers in-store and over the phone, presenting expert guidance on connected home products and services. The role emphasizes needs assessment, consultative selling, and delivering top-quality service that exceeds customer expectations.

You will represent altafiber professionally, maintain product knowledge, and support store operations including POS usage and upselling opportunities.

Qualifications

• Two years of college/technical training resulting in an Associate's Degree or equivalent.
• Relevant education and training courses desired.
• 1–2 years of telecommunications, retail sales, and customer service experience preferred.

Responsibilities

• Provide high quality service to all altafiber customers and potential customers that enter or call the store.
• Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services.
• Initiate and obtain sales through lead lists while meeting productivity metrics.
• Assess the customer's needs and provide optimal communication & smart home solutions that meet their needs within budget and availability.
• Take ownership of understanding features and benefits of services and products, including bundles and new products.
• Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, and reports.
• Demonstrate outstanding store operating procedures and superior teamwork to serve customers.

Skills

Active listening

Consultative selling

Needs assessment

Smart home products

Education

Associate degree or equivalent

Tools

POS system

Job description

altafiber is seeking a Connected Solutions Consultant to serve customers in-store and over the phone, presenting expert guidance on connected home products and services. The role emphasizes needs assessment, consultative selling, and delivering top-quality service that exceeds customer expectations.

You will represent altafiber professionally, maintain product knowledge, and support store operations including POS usage and upselling opportunities.