Smart Home Solutions Consultant

altafiber; West Chester Township (OH); On-site; USD 25,000 - 39,000; Full time

Job summary

altafiber is seeking a Connected Solutions Consultant to represent the brand in a retail setting and via outbound calls. You will deliver high-quality service, assess customer needs, and provide smart home solutions and bundles.

The role requires in-store presence and collaboration with corporate teams in Cincinnati, with a focus on achieving sales and service goals while maintaining a professional image. Ideal candidates have 1–2 years of telecommunications or retail sales/customer service

Qualifications

• Two years of college/technical training leading to an associate’s degree or equivalent.
• Relevant education and training courses desired.

Responsibilities

• Provide high quality service to all altafiber customers and potential customers that enter or call the store.
• Utilize outbound dialing with a focus on customer acquisition and up-sell while utilizing connected home products and services.
• Initiate and obtain sales through lead lists while meeting productivity metrics.
• Effectively multi-task between account management, providing feedback to customers' responses, offering solutions, discussing product options, and generating service through multiple ordering systems.
• Assess the customer's needs and provide optimal communication & smart home solutions that meet their needs within budget and availability constraints.
• Provide helpful, professional, and courteous assistance on altafiber related services beyond the store scope.
• Understand features and benefits of all services and products, including bundles and new offerings.
• Know connected home devices and solutions offered and promotional offers.
• Understand the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory, and related applications.
• Demonstrate mastery of store operating procedures and support a highly professional store operation.
• Help achieve sales and service goals as defined by the store manager and customer feedback.
• Document customer sales and follow up consistently.
• Successfully apply all training provided.

Skills

Sales

Customer service

Needs assessment

Consultative selling

Smart home knowledge

Education

Associate's degree or equivalent

Tools

POS system

Job description

altafiber is seeking a Connected Solutions Consultant to represent the brand in a retail setting and via outbound calls. You will deliver high-quality service, assess customer needs, and provide smart home solutions and bundles.

The role requires in-store presence and collaboration with corporate teams in Cincinnati, with a focus on achieving sales and service goals while maintaining a professional image. Ideal candidates have 1–2 years of telecommunications or retail sales/customer service