Connected Home Solutions Consultant (Retail & Outbound)

Alta Fiber; Fairfield (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

AltaFiber is seeking a Connected Solutions Consultant to represent the brand in-store and over the phone, delivering high-quality service and consultative selling of connected home products.

You will assess customer needs, present options, and guide customers through bundles and services while mastering store systems and processes. This role requires 1–2 years of relevant experience and two years of college/associate degree; you will spend time in-store and at the corporate office in Cincinnati.

Qualifications

• Two years of College/Technical School resulting in an Associate's Degree or equivalent.
• Relevant education and training courses desired.
• 1 to 2 years of telecommunications, retail sales, and customer service experience desired.

Responsibilities

• Represent altafiber's brand in-store and via outbound calls with professional, knowledgeable service.
• Assess customer needs and propose connected home solutions and services.
• Assist customers with products, bundles, and store systems including POS, returns, and reports.
• Meet sales and service goals and document customer interactions.

Skills

Listening skills

Consultative selling

Smart home knowledge

Education

Associate's Degree or equivalent

Relevant education and training courses

Job description

AltaFiber is seeking a Connected Solutions Consultant to represent the brand in-store and over the phone, delivering high-quality service and consultative selling of connected home products.

You will assess customer needs, present options, and guide customers through bundles and services while mastering store systems and processes. This role requires 1–2 years of relevant experience and two years of college/associate degree; you will spend time in-store and at the corporate office in Cincinnati.