Smart Home Solutions Consultant

OnX; Cincinnati (OH); Hybrid; USD 40,000 - 55,000; Full time

Job summary

The Connected Solutions Consultant at altafiber represents the brand in-store and by phone, delivering high-quality service and consultative selling to meet customer needs.

This role requires understanding of connected home solutions, effective needs assessment, and proficiency with the store POS system, orders, returns, and reports to support a professional store operation in Cincinnati-area locations.

Qualifications

• Two years of College/Technical School resulting in an Associate's Degree or equivalent.
• Relevant education and training courses desired
• 1 to 2 years of relevant telecommunications, retail sales, and customer service experience desired

Responsibilities

• Provide high quality service to all altafiber customers and potential customers that enter or call the store
• Utilize outbound dialing with a focus on customer acquisition and up sell while utilizing connected home products and services.
• Initiate and obtain sales through lead lists while meeting productivity metrics
• Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems
• Assess the customer's needs and provide optimal communication & smart home solutions as well as applications from our product and service line that meets their needs within identified constraints such as budget and availability
• Provide helpful, professional, and courteous assistance on altafiber related services that fall beyond the scope of the services offered at the store
• Take ownership of thoroughly understanding the features and benefits of all services and products offered, including bundles and new products and services offered
• Take ownership in knowing connected home devices and solutions offered in
• Take ownership for knowing about and understanding our promotional offers
• Take ownership for understanding the systems that support our products and services
• Thoroughly understand all aspects of the store POS system, including sales order entry, returns, exchanges, cash management reports, inventory management, in store technology, in store devices, accessory setup and reports and other applications as they may be developed
• Demonstrate an outstanding understanding and application of all store operating procedures
• Demonstrate superior team skills that lead and support other team members in our mission to serve the customer and operate a highly professional store operation
• Attain sales and service goals as defined by store manager and customer feedback
• Provide consistent documented customer sales and follow up
• Successfully demonstrate a superior application of all training provided

Skills

Superior listening skills

Consultative selling

Needs assessment

Problem-solving

Smart home knowledge

Education

Two years of College/Technical School resulting in an Associate's Degree or equivalent

Relevant education and training courses desired

Job description

The Connected Solutions Consultant at altafiber represents the brand in-store and by phone, delivering high-quality service and consultative selling to meet customer needs.

This role requires understanding of connected home solutions, effective needs assessment, and proficiency with the store POS system, orders, returns, and reports to support a professional store operation in Cincinnati-area locations.