Smart Home Field Technician – Install & Service

NRG Energy; United States Virgin Islands; On-site; USD 30,000 - 55,000; Full time

Benefits offered by this job

Take-home vehicle

Gas card

Tools and equipment

Cell phone

Tablet for work use

4-day work week

Paid training

Company benefits

Job summary

NRG Energy’s Vivint Smart Home team is seeking a Field Service Professional to install, service and support leading smart home technology for customers nationwide. You will build trusted relationships, diagnose issues, and deliver safe, reliable home solutions with opportunities for additional earnings through uncapped commission.

The role offers a four-day, 10-hour work schedule with on-the-road dispatch, paid drive time, licensing support, and comprehensive benefits including holidays, PTO,

Qualifications

• Must have a valid driver’s license with a clean driving record.
• Ability to pass a background investigation and pre-employment drug test.
• Ability to pass licensing requirements under applicable law.
• Exceptional customer service and communication skills.
• Ability to act with integrity while building rapport with diverse customers.
• Willingness to learn and use technology.
• Ability to work independently while contributing to a team.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Install and service smart home security, thermostat and automation systems, including cameras and smart locks.
• Troubleshoot and resolve technical issues.
• Educate customers on product features and functionality.
• Deliver an exceptional customer experience at every appointment.
• Conduct onsite evaluations to recommend and sell equipment upgrades or service enhancements.
• Maintain quality, safety and installation standards.
• Manage daily appointments, work orders and equipment.
• Identify service recommendations and referral opportunities when appropriate.

Skills

Driver's license

Background check

Licensing

Customer service

Communication

Integrity

Tech-savvy

Independent worker

Job description

NRG Energy’s Vivint Smart Home team is seeking a Field Service Professional to install, service and support leading smart home technology for customers nationwide. You will build trusted relationships, diagnose issues, and deliver safe, reliable home solutions with opportunities for additional earnings through uncapped commission.

The role offers a four-day, 10-hour work schedule with on-the-road dispatch, paid drive time, licensing support, and comprehensive benefits including holidays, PTO,