Smart Home Concierge & Scheduling Specialist

ARQAI LLC; Fort Myers (FL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Job summary

ArqAi in Fort Myers, FL is hiring a Customer Scheduling Agent to join our Support Center. You will schedule appointments, coordinate daily technician tasks, verify orders, and assist Tier 1 support while promoting service plans.

We offer competitive hourly pay, medical/dental/vision coverage, and PTO in a fast-growing luxury smart home company focused on innovation and exceptional customer experiences.

Qualifications

• Experience coordinating appointments and daily technician schedules.
• Verify orders and follow up for accuracy.
• Provide Tier 1 support when needed and communicate with customers.
• Strong customer service and ability to present service plans.

Responsibilities

• Schedule customer appointments and coordinate daily assignments for Technicians.
• Inspect orders for accuracy and follow up with internal teams to ensure precision.
• Assist Help Desk Agents with basic Tier 1 support as needed.
• Create and schedule work orders efficiently.
• Promote and sell service plans to customers.

Skills

Organizational skills

Time management

Attention to detail

Verbal and written communication

Sales orientation

Team collaboration

Tools

Scheduling software

CRM software

Job description

ArqAi in Fort Myers, FL is hiring a Customer Scheduling Agent to join our Support Center. You will schedule appointments, coordinate daily technician tasks, verify orders, and assist Tier 1 support while promoting service plans.

We offer competitive hourly pay, medical/dental/vision coverage, and PTO in a fast-growing luxury smart home company focused on innovation and exceptional customer experiences.