Customer Scheduling Agent

ARQAI LLC; Fort Myers (FL); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Job summary

ArqAi in Fort Myers, FL is hiring a Customer Scheduling Agent to join our Support Center. You will schedule appointments, coordinate daily technician tasks, verify orders, and assist Tier 1 support while promoting service plans.

We offer competitive hourly pay, medical/dental/vision coverage, and PTO in a fast-growing luxury smart home company focused on innovation and exceptional customer experiences.

Qualifications

• Experience coordinating appointments and daily technician schedules.
• Verify orders and follow up for accuracy.
• Provide Tier 1 support when needed and communicate with customers.
• Strong customer service and ability to present service plans.

Responsibilities

• Schedule customer appointments and coordinate daily assignments for Technicians.
• Inspect orders for accuracy and follow up with internal teams to ensure precision.
• Assist Help Desk Agents with basic Tier 1 support as needed.
• Create and schedule work orders efficiently.
• Promote and sell service plans to customers.

Skills

Organizational skills

Time management

Attention to detail

Verbal and written communication

Sales orientation

Team collaboration

Tools

Scheduling software

CRM software

Job description

At ArqAi , we don’t just install technology — we create luxury living experiences powered by cutting- edge smart home systems. As a privately owned collection of four smart home companies across Florida, we specialize in bringing intelligence, security, and seamless automation to some of the most stunning homes in the state.

We’re seeking a Customer Scheduling Agent to join our ArqAi Support Center in Fort Myers, FL . If you’re passionate about home automation and want to be part of a team that values innovation, craftsmanship, and exceptional customer experiences — this is the opportunity for you.

Incredible Compensation:

• $25 - $28 per hour (Commensurate Upon Experience)
• Medical, dental, and vision coverage
• Paid time off and much more

Responsibilities

• Schedule customer appointments and coordinate daily assignments for Technicians.
• Inspect orders for accuracy and follow up with internal teams to ensure precision.
• Assist Help Desk Agents with basic Tier 1 support as needed .
• Create and schedule work orders efficiently.
• Promote and sell service plans to customers.

Qualifications

• Strong organizational and time-management skills to coordinate appointments and daily tasks.
• Attention to detail with the ability to verify orders and follow up for accuracy.
• Basic technical aptitude to provide Tier 1 support.
• Excellent communication and customer service skills, both verbal and written.
• Ability to work effectively with internal teams and across departments.
• Sales skills and comfortable presenting service plans to customers.
• Proficiency with scheduling software, CRMs, or related systems preferred.

Candidates:

Must NOT have a criminal record history

Must be able to pass background check and drug screen

ArqAi is an Equal Opportunity Employer and Drug Free Workplace.

About ArqAi:

We’re ArqAi — a privately owned collection of smart home companies providing installation and cloud-based services for intelligent products throughout Florida. Our mission is to empower clients to achieve seamless, connected, and intuitive experiences within their homes and businesses.