Smart- Hands Lead

Mphasis; Arizona (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services company in the United States is seeking an experienced professional to lead their Smart-Hands team. The role involves providing onsite technical support, supervising technicians, and managing hardware installations and troubleshooting. The ideal candidate should have a strong understanding of cabling procedures and be able to maintain inventory and manage assets effectively. This position offers opportunities for skill development within a dynamic team environment.

Qualifications

• Experience in providing onsite technical support and physical interventions.
• Knowledge of cabling and installation procedures.

Responsibilities

• Supervise smart-hands technicians across shifts.
• Provide L1 support for hardware installation and troubleshooting.
• Perform cable patching, racking/stacking, labeling, power connections.
• Ensure all work follows MOP/SOP requirements.
• Maintain inventory and update asset management tools.

Job description

Leads the Smart-Hands team providing onsite technical support, equipment handling, cabling, installation, troubleshooting, and physical interventions.

Key Responsibilities

• Supervise smart-hands technicians across shifts.
• Provide L1 support for hardware installation and troubleshooting.
• Perform cable patching, racking/stacking, labeling, power connections.
• Ensure all work follows MOP/SOP requirements.
• Maintain inventory and update asset management tools.