Smart-Hands Lead

Mphasis; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology firm seeks a candidate to lead the Smart-Hands team, providing onsite technical support and equipment handling. Responsibilities include supervising technicians, offering L1 support for hardware installation, and managing cable connections. The role requires adherence to MOP/SOP standards and maintaining inventory. Ideal for those with a technical support background, this position is essential for ensuring smooth operations. Located in Phoenix, Arizona, this role promises a dynamic work environment.

Responsibilities

• Supervise smart-hands technicians across shifts.
• Provide L1 support for hardware installation and troubleshooting.
• Perform cable patching, racking/stacking, labeling, and power connections.
• Ensure all work follows MOP/SOP requirements.
• Maintain inventory and update asset management tools.

Job description

Leads the Smart-Hands team providing onsite technical support, equipment handling, cabling, installation, troubleshooting, and physical interventions.

Key Responsibilities

• Supervise smart-hands technicians across shifts.
• Provide L1 support for hardware installation and troubleshooting.
• Perform cable patching, racking/stacking, labeling, power connections.
• Ensure all work follows MOP/SOP requirements.
• Maintain inventory and update asset management tools.