Smart Device Repair Tech – Electronics & PCs

uBreakiFix; Columbus (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commission

Store discounts

Tools provided

Job summary

UBREAKIFIX is seeking a Technician to diagnose, troubleshoot, and repair devices while delivering exceptional customer service. Soldering and console experience are a plus but not required.

This role involves communicating repairs clearly to customers and providing estimates, while maintaining store quality standards and a positive environment. The technician will greet customers, assist over the phone, manage device inventory, and use the POS system to track repairs, ensuring a smooth and

Qualifications

• Outstanding customer service skills.
• Excellent technical, problem solving, and analytical skills.
• Exceptional organizational skills.
• Strong written and oral communication skills.
• Proficient in Microsoft Office.
• Work well in team environment.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.

Education

High school diploma or GED

Job description

UBREAKIFIX is seeking a Technician to diagnose, troubleshoot, and repair devices while delivering exceptional customer service. Soldering and console experience are a plus but not required.

This role involves communicating repairs clearly to customers and providing estimates, while maintaining store quality standards and a positive environment. The technician will greet customers, assist over the phone, manage device inventory, and use the POS system to track repairs, ensuring a smooth and