Small Format Team Leader: Guest Experience & Store Ops

Target; Scotts Valley (CA); On-site; USD 34,000 - 59,000; Full time

Job summary

Target in Scotts Valley, CA is seeking a Small Format Team Leader to supervise hourly staff and deliver a premier guest experience in our compact stores. You will manage daily store operations, stock levels, pricing and merchandising with a focus on accuracy and guest service.

The role emphasizes teamwork, coaching, and accountability, with training provided. You must be 18+, have a HS diploma, and be flexible to a variable schedule. This is a full-time position in a dynamic retail environment.

Qualifications

• Must be at least 18 years of age or older.
• High school diploma or equivalent required.
• Lead and hold others accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude towards all guests and other team members.
• Effective communication skills.
• Capability to remain focused and composed in a fast-paced environment.
• Ability to communicate on multiple frequency devices and operate handheld scanners.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities and take action to improve.
• Plan daily/weekly workload to deliver on sales goals and guest engagement; coordinate merchandising and pricing tasks.
• Lead a team of hourly team members, including interviewing, developing, coaching, evaluating and retaining talent.
• Enable efficient delivery to guests by leading pick, pack and ship fulfillment as applicable.
• Lead and demonstrate a safety culture and compliance with policies.

Skills

Guest service

Team leadership

Retail experience

Communication skills

Flexibility

Technology adaptability

Education

High school diploma or equivalent

Job description

Target in Scotts Valley, CA is seeking a Small Format Team Leader to supervise hourly staff and deliver a premier guest experience in our compact stores. You will manage daily store operations, stock levels, pricing and merchandising with a focus on accuracy and guest service.

The role emphasizes teamwork, coaching, and accountability, with training provided. You must be 18+, have a HS diploma, and be flexible to a variable schedule. This is a full-time position in a dynamic retail environment.