Small Engine Parts Support Specialist

Jacks Small Engines

Forest Hill (MD)

On-site

USD 32,000 - 42,000

Full time

14 days+
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Benefits offered by this job

Paid time off
Holiday pay
Referral bonus
Employee Discounts
401K with employer match
Excellent work/life balance
Employee Assistance Program
Opportunity for internal growth and em

Job summary

Jacks Small Engines in Forest Hill, MD seeks a Customer Service Representative for our call center. You will handle 80+ inbound calls daily, delivering top-tier service and solutions to customers with small engine parts knowledge.

The ideal candidate has customer service and/or sales experience in a call center, a high school diploma, and familiarity with Windows-based systems. Bi-lingual applicants are a plus, and growth opportunities exist.

Qualifications

  • High School diploma or equivalent required.
  • 2 years of customer service and/or sales experience in a call center environment.
  • Knowledge of small engine and/or automotive parts.
  • Analytical skills to identify and resolve problems.
  • Working knowledge of a Windows-based computer environment.
  • Bi-lingual a plus.

Responsibilities

  • Answer inbound phone calls from end users of outdoor power equipment.
  • Provide assistance to customers with general inquiries or troubleshooting.
  • Enter orders into our proprietary web-based tool.
  • Monitor call queues to meet goals for abandon rate and service level.
  • Ensure prompt handling of customer emails and correspondence.
  • Assist with technical support / parts lookup.
  • Perform other duties as assigned.

Skills

Inbound calls
Customer service
Sales awareness
Problem solving
Bi-lingual

Education

High School Diploma

Tools

Windows OS

Job description

Jacks Small Engines in Forest Hill, MD seeks a Customer Service Representative for our call center. You will handle 80+ inbound calls daily, delivering top-tier service and solutions to customers with small engine parts knowledge.

The ideal candidate has customer service and/or sales experience in a call center, a high school diploma, and familiarity with Windows-based systems. Bi-lingual applicants are a plus, and growth opportunities exist.

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