Small Engine Parts Support Specialist

Jacks Small Engines; Forest Hill (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Referral bonus

Employee Discounts

401K with employer match

Excellent work/life balance

Employee Assistance Program

Opportunity for internal growth and em

Job summary

Jacks Small Engines in Forest Hill, MD seeks a Customer Service Representative for our call center. You will handle 80+ inbound calls daily, delivering top-tier service and solutions to customers with small engine parts knowledge.

The ideal candidate has customer service and/or sales experience in a call center, a high school diploma, and familiarity with Windows-based systems. Bi-lingual applicants are a plus, and growth opportunities exist.

Qualifications

• High School diploma or equivalent required.
• 2 years of customer service and/or sales experience in a call center environment.
• Knowledge of small engine and/or automotive parts.
• Analytical skills to identify and resolve problems.
• Working knowledge of a Windows-based computer environment.
• Bi-lingual a plus.

Responsibilities

• Answer inbound phone calls from end users of outdoor power equipment.
• Provide assistance to customers with general inquiries or troubleshooting.
• Enter orders into our proprietary web-based tool.
• Monitor call queues to meet goals for abandon rate and service level.
• Ensure prompt handling of customer emails and correspondence.
• Assist with technical support / parts lookup.
• Perform other duties as assigned.

Skills

Inbound calls

Customer service

Sales awareness

Problem solving

Bi-lingual

Education

High School Diploma

Tools

Windows OS

Job description

Jacks Small Engines in Forest Hill, MD seeks a Customer Service Representative for our call center. You will handle 80+ inbound calls daily, delivering top-tier service and solutions to customers with small engine parts knowledge.

The ideal candidate has customer service and/or sales experience in a call center, a high school diploma, and familiarity with Windows-based systems. Bi-lingual applicants are a plus, and growth opportunities exist.