Customer Service Representative

Jacks Small Engines; Forest Hill (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Referral bonus

Employee Discounts

401K with employer match

Excellent work/life balance

Employee Assistance Program

Opportunity for internal growth and em

Job summary

Jacks Small Engines in Forest Hill, MD seeks a Customer Service Representative for our call center. You will handle 80+ inbound calls daily, delivering top-tier service and solutions to customers with small engine parts knowledge.

The ideal candidate has customer service and/or sales experience in a call center, a high school diploma, and familiarity with Windows-based systems. Bi-lingual applicants are a plus, and growth opportunities exist.

Qualifications

• High School diploma or equivalent required.
• 2 years of customer service and/or sales experience in a call center environment.
• Knowledge of small engine and/or automotive parts.
• Analytical skills to identify and resolve problems.
• Working knowledge of a Windows-based computer environment.
• Bi-lingual a plus.

Responsibilities

• Answer inbound phone calls from end users of outdoor power equipment.
• Provide assistance to customers with general inquiries or troubleshooting.
• Enter orders into our proprietary web-based tool.
• Monitor call queues to meet goals for abandon rate and service level.
• Ensure prompt handling of customer emails and correspondence.
• Assist with technical support / parts lookup.
• Perform other duties as assigned.

Skills

Inbound calls

Customer service

Sales awareness

Problem solving

Bi-lingual

Education

High School Diploma

Tools

Windows OS

Job description

Who are we?
Jacks Small Engines is the e-commerce leader in small engine parts with more than 3 million parts, 400 vendors, and a best-in-class online parts shopping experience. Jacks has a robust online Parts Look-Up platform that allows customers to quickly and easily find what they need, and operates a company-owned warehouse space to fulfill orders through its websites including jackssmallengines.com and mowersatjacks.com.

Why choose Jacks Small Engines?

We provide an industry leading benefits package to cover healthcare, retirement, and wellness programs to help you be your best self financially and physically. On top of that, we have:

• Paid time off
• Holiday pay
• Referral bonus
• Employee Discounts
• 401K with employer match
• Excellent work/life balance
• Employee Assistance Program
• Opportunity for internal growth and employee advancement
• Check out us out here: About Us - Jacks Small Engines

Job Summary

We have an immediate opening for a Customer Service Representative in our call center in Forest Hill, MD. This individual is responsible for answering 80+ calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts, etc.

Responsibilities and Duties

• Answering inbound phone calls from end users of outdoor power equipment.
• Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
• Entering orders into our proprietary web-based tool.
• Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
• Ensuring prompt handling of customer emails and correspondence.
• Assisting with technical support / parts lookup.
• Performing other duties as assigned.

Qualifications And Skills

• Position requires a High School degree or equivalent.
• 2 years of customer service and/or sales experience in a call center environment.
• Knowledge of small engine and/or automotive parts.
• Analytical skills to include problem identification and resolution.
• Working knowledge of a Windows based computer environment.
• Bi-Lingual a plus.

Work Setting: In-person