Part -Time Weekends - Parts & Service Specialist

Top Card Ace Hardware; Creston (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Top Card Ace Hardware in Creston, IA is seeking a Parts and Service Specialist to support the store’s repair and service department by assisting customers, identifying parts, and coordinating service work.

You will maintain accurate service records, order parts, provide customers with repair status updates, and work with technicians and management to ensure timely, knowledgeable service. Strong organizational and communication skills are essential.

Qualifications

• Previous retail, parts, service, or customer service experience.
• Knowledge of small engines, outdoor power equipment, or mechanical parts preferred.
• Strong customer service and communication skills.
• Ability to identify parts and learn manufacturer parts systems and catalogs.
• Strong organizational and attention-to-detail skills.
• Basic computer, math, and cash-handling skills.
• Dependable, professional, and able to work effectively with customers and coworkers.

Responsibilities

• Greet customers and assist with equipment service and repair needs.
• Receive equipment for service, document customer concerns, and complete service paperwork.
• Identify replacement parts using equipment manuals, parts diagrams, and manufacturer resources.
• Order, receive, and maintain inventory of repair parts and supplies.
• Provide customers with repair status updates, estimates, and completion notifications.
• Coordinate communication between customers, technicians, and management.
• Assist with scheduling and prioritizing service work.
• Process service invoices, payments, and parts sales accurately.
• Maintain organized records of service work, parts, and customer information.
• Maintain a clean, organized, and safe service and parts area.
• Assist with basic product and equipment questions and direct technical questions to the appropriate technician.
• Assist with other store operations as needed.

Skills

Retail experience

Small engines knowledge

Customer service

Parts identification

Attention to detail

Cash handling

Professionalism

Job description

Job Summary:

The Parts and Service Specialist supports the store’s repair and service department by assisting customers, identifying and ordering parts, coordinating service work, and maintaining accurate service records. This position works closely with the Small Engine Service Technician and store management to provide timely, knowledgeable, and helpful service.

Essential Duties & Responsibilities

• Greet customers and assist with equipment service and repair needs.
• Receive equipment for service, document customer concerns, and complete service paperwork.
• Identify replacement parts using equipment manuals, parts diagrams, and manufacturer resources.
• Order, receive, and maintain inventory of repair parts and supplies.
• Provide customers with repair status updates, estimates, and completion notifications.
• Coordinate communication between customers, technicians, and management.
• Assist with scheduling and prioritizing service work.
• Process service invoices, payments, and parts sales accurately.
• Maintain organized records of service work, parts, and customer information.
• Maintain a clean, organized, and safe service and parts area.
• Assist with basic product and equipment questions and direct technical questions to the appropriate technician.
• Assist with other store operations as needed.

Requirements and Qualifications

• Previous retail, parts, service, or customer service experience.
• Knowledge of small engines, outdoor power equipment, or mechanical parts preferred.
• Strong customer service and communication skills.
• Ability to identify parts and learn manufacturer parts systems and catalogs.
• Strong organizational and attention-to-detail skills.
• Basic computer, math, and cash-handling skills.
• Dependable, professional, and able to work effectively with customers and coworkers.

Work Environment:

• This role works primarily in a retail store environment and may be exposed to varying temperatures, dust, noise, exposure to gasoline and other common shop materials.
• Varied schedules include nights, weekend, and holidays.
• Position requires bending, stooping, walking and standing for extended periods of time.
• Position routinely requires lifting, loading, and carrying merchandise up to 50 pounds.
• Ability to safely operate or learn to operate applicable store equipment.