Small Employer Sales Representative

Intermountain Healthcare; Concord (CA); Remote; Full time

Job summary

A leading healthcare organization is seeking a Sales Representative to assist brokers and members in navigating insurance plans. The role involves training, customer interaction, and maintaining a book of business while ensuring compliance with regulations. Candidates should have customer service and sales experience, with a focus on teamwork and communication skills. Remote work options are available, and the position offers comprehensive benefits.

Benefits

Comprehensive Benefits

Flexible Work Hours

Qualifications

• Two years of customer service experience required.
• Two years of sales experience required.

Responsibilities

• Trains brokers on Individual Plan and Small Employer products.
• Assists members in choosing appropriate insurance plans.
• Handles a specific book of business and maintains confidentiality.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Tools

Word Processing

Spreadsheets

Job description

Job Description:

Provides expert understanding and ability in assisting brokers, potential members, and existing members in the sale of Individual Plans and Products. Works with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products, including explaining plans, products, rates, and all available options.
2. Assists and educates potential and existing members in choosing the most appropriate insurance plan, making educated decisions on plan types and options, both on Marketplace and off.
3. Attends various sales events, directly interacting with brokers, customers, and members of other departments professionally.
4. Handles a specific book of business and assists with other Representatives' books as needed, communicating accurately and confidentially in accordance with HIPAA and internal guidelines.
5. Stays updated on legislative changes, healthcare reform, and their impact on the Market, and assists brokers and applicants accordingly.
6. Inputs data and updates the sales automation system to ensure accuracy and timeliness.
7. Maintains a monthly average phone audit score of 93.5%.
8. Passes all departmental testing requirements.

Posting Specifics

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours; may attend early after-hours events and volunteer on weekends.
• Remote work possible

Minimum Qualifications

• Two years of customer service experience
• Two years of sales experience
• Basic knowledge of word processing, spreadsheets, and internet systems

Preferred Qualifications

• Understanding of health insurance
• Familiarity with Facets or similar eligibility systems
• Experience in health insurance industry
• Excellent presentation and communication skills
• Detail-oriented with strong interpersonal, time management, and problem-solving skills
• Teamwork ability
• Strong customer service orientation

Physical Requirements:

• Communication with others
• Operate computers and office equipment
• Read monitors and documents
• Remain seated or standing for long periods

Location: SelectHealth - Murray

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range is $18.38 - $26.65, dependent on experience.

We offer comprehensive benefits to support your well-being. Learn more here.

Intermountain Health is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We use HiredScore AI platform to enhance your application experience. All final hiring decisions are made by Intermountain personnel, ensuring fairness and privacy.

All positions are subject to closing without notice.