Small Employer Sales Representative

Intermountain Healthcare; Boston (MA); Remote; Full time

Job summary

A leading healthcare organization is seeking a Sales Support Specialist to assist brokers and members in navigating insurance plans. The role includes training brokers, managing customer relationships, and staying updated on healthcare reforms. The position offers remote work options and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Wellness support

Qualifications

• Two years of customer service and sales experience required.
• Basic knowledge of word processing and spreadsheets.

Responsibilities

• Trains brokers on Individual Plan and Small Employer products.
• Educates members on insurance plan options.
• Manages a specific book of business.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Tools

Word Processing

Spreadsheets

Job description

Job Description:

Provides expert understanding and assistance to brokers, potential members, and existing members in the sale of Individual Plans and Products. Collaborates with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products, including explaining plans, products, rates, and options.
2. Helps and educates potential and existing members in selecting the most appropriate insurance plan, making informed decisions on plan types and options, both on Marketplace and off.
3. Participates in various sales events, engaging professionally with brokers, customers, and departmental staff.
4. Manages a specific book of business while assisting others' books as needed. Communicates accurately and professionally with customers and brokers, maintaining confidentiality in accordance with HIPAA and internal guidelines.
5. Stays informed on legislative changes, healthcare reform, and their impact on the Market. Assists brokers and applicants with relevant information.
6. Enters data and updates the sales automation system accurately and promptly.
7. Maintains a monthly average phone audit score of 93.5%.
8. Passes all departmental training assessments.

Posting Specifics

• Entry Rate: Depending on experience
• Benefits Eligible: Yes
• Shift Details: Typically Monday-Friday business hours, with potential early after-hours attendance and optional volunteer opportunities on after-hours/weekends
• Remote work option available

Minimum Qualifications

• Two years of customer service experience
• Two years of sales experience
• Basic knowledge of word processing, spreadsheets, and internet navigation

Preferred Qualifications

• Understanding of health insurance concepts
• Familiarity with Facets or similar eligibility systems
• Experience in the health insurance industry
• Excellent presentation and communication skills
• Attention to detail, strong interpersonal, time management, problem-solving skills, and ability to perform under pressure
• Teamwork ability
• Strong customer service orientation

Physical Requirements:

• Interaction requiring communication
• Operation of computers and office equipment
• Visual ability to read monitors and documents
• Sustained sitting or standing for work tasks

Location: SelectHealth - Murray

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range is $18.38 - $26.65, dependent on experience.

We offer a comprehensive benefits package supporting wellness in mind, body, and spirit. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We utilize HiredScore AI platform for application review, ensuring fair and private processing. Final hiring decisions rest with Intermountain personnel.

All positions are subject to closing without notice.