Small Employer Sales Representative

Intermountain Healthcare; Lansing (MI); Remote; Full time

Job summary

A leading healthcare provider is seeking a Sales Representative to assist brokers and members with Individual Plans. This role involves educating clients about insurance options, maintaining compliance, and ensuring accurate data management. The position offers flexible remote work and a comprehensive benefits package.

Benefits

Comprehensive Benefits Package

Wellness Programs

Qualifications

• Two years of customer service and sales experience required.
• Demonstrated knowledge of word processing and spreadsheet programs.

Responsibilities

• Assist brokers and members in selecting insurance plans.
• Maintain accurate data in the sales automation system.
• Attend sales events and interact with customers.

Skills

Customer Service

Sales

Communication

Problem Solving

Time Management

Tools

Facets

Job description

**Job Description:**

Provides expert understanding and ability in assisting brokers, potential members, and existing members in the sale of Individual Plans and Products. Works with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

**Job Essentials**

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products. This includes the explanation of plans, products, rates, and all available options.
2. Assists and educates potential and existing members in choosing the most appropriate insurance plan. This includes making educated decisions on plan types and options, both on Marketplace and off.
3. Attends various sales events. Directly speaks and interacts with brokers, customers, and members of other departments in a professional manner.
4. Along with handling a specific book of business, assists with other Representatives' books of business as needed. This includes corresponding accurately and understandably to customers and brokers in a professional and confidential manner in accordance with HIPAA and internal compliance guidelines.
5. Stays updated on changes in legislation, health care reform, and how these changes affect the Individual and Small Employer Plan Market. Assists brokers and individual plan applicants with this information and how it affects individual plans.
6. Inputs data and updates the sales automation system as necessary, ensuring information is accurate and timely.
7. Maintains a monthly average phone audit score of 93.5%.
8. Passes all testing administered by the department trainer.

**Posting Specifics**

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours, with potential attendance at events early after hours and optional volunteer work at events after hours/weekends
• Other: This position can work remotely

**Minimum Qualifications**

• Two years of customer service experience.
• Two years of sales experience.
• Demonstrated basic knowledge of word processing, spreadsheet programs, and navigating through internet-based systems.

**Preferred Qualifications**

• Understanding and functional knowledge of health insurance.
• Familiarity with Facets software or similar eligibility system.
• Experience in the health insurance industry.
• Excellent presentation skills and the ability to communicate effectively with Individual Plan and Small Employer applicants and Insurance Brokers.
• Detail-oriented with strong interpersonal skills, time management skills, problem-solving ability, and the ability to work well under pressure.
• Ability to work well in a team environment.
• Strong customer service orientation.

**Physical Requirements:**

• Interact with others requiring communication of information.
• Operate computers and other office equipment requiring finger and hand movement.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods to perform work on a computer, telephone, or other equipment.

**Location:**

SelectHealth - Murray

**Work City:**

Murray

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly rate for this position ranges from $18.38 to $26.65, depending on experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a comprehensive benefits package that covers a wide range of wellness programs.

Learn more about our benefits here (https://intermountainhealthcare.org/careers/benefits).

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We use the AI platform HiredScore to enhance your application experience. While HiredScore assists in reviewing applications, all final hiring decisions are made by Intermountain personnel to ensure fairness. Your privacy is protected, and your data is used solely for recruitment purposes.

All positions are subject to close without notice.