Small Employer Sales Representative

Intermountain Healthcare; Atlanta (GA); Remote; Full time

Job summary

A leading healthcare organization is seeking a Sales Representative to assist brokers and members with Individual Plans. The role involves training, sales support, and ensuring compliance with regulations. Candidates should have customer service and sales experience, with a strong focus on communication and teamwork.

Benefits

Comprehensive benefits package

Promoting wellness and work-life balance

Qualifications

• Two years of customer service experience.
• Two years of sales experience.

Responsibilities

• Trains and assists brokers with sales of Individual Plan products.
• Helps members choose appropriate insurance plans.
• Manages a specific book of business.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Tools

Facets

Job description

Job Description:

Provides expert understanding and assistance to brokers, potential members, and existing members in the sale of Individual Plans and Products. Collaborates with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products, including explaining plans, products, rates, and options.
2. Helps potential and existing members choose the most appropriate insurance plan, providing guidance on plan types and options, both on Marketplace and off.
3. Participates in various sales events, engaging professionally with brokers, customers, and other department members.
4. Manages a specific book of business and supports other Representatives' books when needed, ensuring clear and professional communication in accordance with HIPAA and internal compliance guidelines.
5. Stays informed about legislative changes and healthcare reforms affecting the Individual and Small Employer Plan Market, advising brokers and applicants accordingly.
6. Enters and updates data in the sales automation system accurately and promptly.
7. Maintains a monthly average phone audit score of 93.5%.
8. Completes all testing administered by the department trainer.

Posting Specifics

• Entry Rate: Depending on experience
• Benefits Eligible
• Shift Details: Typically Monday-Friday business hours, with possible early after-hours events and optional volunteer opportunities on evenings/weekends
• Work remotely possible

Minimum Qualifications

• Two years of customer service experience
• Two years of sales experience
• Basic knowledge of word processing, spreadsheets, and internet navigation

Preferred Qualifications

• Understanding of health insurance concepts
• Familiarity with Facets software or similar eligibility systems
• Experience in the health insurance industry
• Excellent presentation and communication skills for engaging with applicants and brokers
• Detail-oriented with strong interpersonal, time management, and problem-solving skills; able to work under pressure
• Teamwork skills and strong customer service orientation

Physical Requirements:

• Interaction requiring communication
• Operation of computers and office equipment
• Visual ability to read monitors and documents
• Sitting or standing for extended periods

Location: SelectHealth - Murray

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

Hourly rate: $18.38 - $26.65, depending on experience.

We offer a comprehensive benefits package promoting wellness and work-life balance. Learn more at https://intermountainhealthcare.org/careers/benefits.

Intermountain Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, or protected veteran status.

We use the AI platform HiredScore to enhance your application experience, ensuring fair review and privacy protection. All final hiring decisions rest with Intermountain personnel.

All positions are subject to closing without notice.