Small Employer Sales Representative

Intermountain Healthcare; Harrisburg (Dauphin County); Remote; Full time

Job summary

A leading healthcare organization is seeking a Sales Representative to assist brokers and members with Individual Plans. The role involves training, customer service, and managing a book of business, while staying updated on healthcare legislation. Remote work is available, and a comprehensive benefits package is offered.

Benefits

Comprehensive Benefits Package

Work-Life Balance Support

Qualifications

• Two years of customer service experience.
• Two years of sales experience.

Responsibilities

• Trains brokers on Individual Plan sales.
• Assists members in selecting appropriate insurance plans.
• Manages a specific book of business.

Skills

Customer Service

Sales

Communication

Problem Solving

Teamwork

Tools

Word Processing

Spreadsheets

Job description

Job Description:

Provides expert understanding and assistance to brokers, potential members, and existing members in the sale of Individual Plans and Products. Collaborates with Enrollment and Billing Departments throughout the sales and renewal process to ensure accuracy and completeness.

Job Essentials

1. Trains and assists brokers with the sale of Individual Plan and Small Employer products, including explaining plans, products, rates, and options.
2. Assists and educates potential and existing members in selecting the most appropriate insurance plan, considering both Marketplace and off-marketplace options.
3. Participates in various sales events, engaging professionally with brokers, customers, and departmental staff.
4. Manages a specific book of business while also supporting other Representatives' books as needed, communicating accurately and confidentially in accordance with HIPAA and internal guidelines.
5. Stays informed on legislative changes, healthcare reform, and their impacts on the market, advising brokers and applicants accordingly.
6. Enters data and updates the sales automation system to maintain accurate and timely information.
7. Maintains an average monthly phone audit score of 93.5%.
8. Successfully completes all departmental testing.

Posting Specifics

• Entry Rate: Based on experience
• Benefits Eligible
• Shift: Typically Monday-Friday, with potential early after-hours events and optional weekend volunteering
• Remote work available

Minimum Qualifications

• Two years of customer service experience
• Two years of sales experience
• Basic proficiency in word processing, spreadsheets, and internet systems

Preferred Qualifications

• Knowledge of health insurance
• Experience with Facets or similar eligibility systems
• Experience in health insurance industry
• Strong presentation and communication skills
• Detail-oriented with interpersonal, time management, and problem-solving skills
• Teamwork capability
• Customer service orientation

Physical Requirements:

• Interaction requiring communication
• Operation of computers and office equipment
• Visual ability to read monitors and documents
• Sitting or standing for extended periods

Location: SelectHealth - Murray

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly rate ranges from $18.38 to $26.65, depending on experience.

We offer a comprehensive benefits package supporting wellness and work-life balance. More info: https://intermountainhealthcare.org/careers/benefits

Intermountain Health is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Note: Positions may close without notice.