Small Business Solutions Advisor

Gusto; Denver (CO); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

Gusto, the people platform for small businesses, is seeking a Customer Success Sales Associate to help customers choose Gusto. You’ll respond to emails, chats, and phone inquiries and match our payroll, benefits, and HR solutions to each business’s needs with advisory sales skills.

You’ll join a team of 100+ sales professionals who share a passion for solving problems for small businesses. You’ll onboard new customers, demonstrate product knowledge, and maintain a customer-first mindset in every

Responsibilities

• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
• Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked
• Be a Trusted Advisor: Help customers select Gusto as a payroll platform
• Support Onboarding: Guide customers through account setup and initial onboarding
• Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction
• Master Advisory Selling: Exercise and refine solutions selling skills for small businesses
• Grow at Gusto: Participate in community and career development opportunities
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next

Job description

Gusto, the people platform for small businesses, is seeking a Customer Success Sales Associate to help customers choose Gusto. You’ll respond to emails, chats, and phone inquiries and match our payroll, benefits, and HR solutions to each business’s needs with advisory sales skills.

You’ll join a team of 100+ sales professionals who share a passion for solving problems for small businesses. You’ll onboard new customers, demonstrate product knowledge, and maintain a customer-first mindset in every