Strategic Payroll & Benefits Advisor

Monograph; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base pay

Health insurance

401(k) options

Equity (RSUs)

Job summary

Gusto is seeking a Dedicated Service Advisor to enhance customer experience by serving as a primary support contact. This role involves building partnerships with clients, guiding them through product features, and resolving inquiries to foster trust and loyalty.

The ideal candidate will have 6+ years in customer experience and proficiency in Salesforce. This position is based in Chicago, Illinois, and part of Gusto's commitment to supporting small businesses.

Qualifications

• 6+ years of customer experience, including 1+ years in Payroll.
• Proven ability to enhance customer loyalty and satisfaction.
• Expertise in payroll knowledge to advocate for solutions.

Responsibilities

• Build trust and partnership with customers.
• Serve as a dedicated advisor for payroll and benefits.
• Utilize AI tools to improve communication and compliance.

Skills

Customer experience

Communication skills

Proficiency with Salesforce

Problem-solving skills

Rapport-building skills

Tools

Salesforce

Google Suite

Zoom

Chili Piper

Job description

Gusto is seeking a Dedicated Service Advisor to enhance customer experience by serving as a primary support contact. This role involves building partnerships with clients, guiding them through product features, and resolving inquiries to foster trust and loyalty.

The ideal candidate will have 6+ years in customer experience and proficiency in Salesforce. This position is based in Chicago, Illinois, and part of Gusto's commitment to supporting small businesses.