Small Business Relationship Manager

LexisNexis; Dayton (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

LexisNexis Nexis Solutions in Dayton, OH, is seeking a Small Business Relationship Manager who will protect and grow revenue within an assigned portfolio. You will build consultative relationships with customers and identify opportunities to expand and retain value across Nexis solutions.

You will drive retention strategies, collaborate with teams, and use tools like Salesforce, Gong, and Tableau to position LexisNexis products for deeper adoption.

Responsibilities

• Develop plans to meet/exceed yearly sales targets.
• Exceed weekly activity objectives to grow customers.
• Build strategic account plans to grow and reduce cancels.
• Create retention strategies using Salesforce, Gong, Tableau, and AI insights.
• Deploy resources (support, marketing, pricing) to win business.
• Build relationships with key decision makers across customers.
• Secure first, advancing, closing appointments and group sessions.
• Understand LexisNexis solutions to demonstrate benefits.

Job description

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About the Role

As a Small Business Relationship Manager, you will play a key role in protecting and growing revenue within an assigned portfolio of customers. You will build consultative customer relationships, identify opportunities for expansion, drive retention strategies, and help customers maximize the value of Nexis solutions through proactive engagement and strategic account management.

Responsibilities

• Develop ways to meet and/or exceed yearly sales targets.
• Exceed weekly activity objectives to support the growth of our customers.
• Develop strategic account plans for all customers in your assigned territory to promote growth and reduce cancels while adding additional services.
• Be able to create risk, sales retention and penetration strategies aimed at positioning Nexis to maximize revenue opportunities, using business analysis tools such as Salesforce, Gong, and Tableau, as well as leveraging usage statistics, competitive analysis, and AI.
• Manage and strategically deploy all resources necessary to secure the business, (i.e. technical and product support, marketing, pricing, etc).
• Develop key contacts and business relationships with influential individuals and high level decision makers to go broader and deeper across your customer base.
• This will be accomplished through secure first appointments, advancing appointments, closing appointments, consulting sessions and group presentations.
• Develop an in depth understanding of LexisNexis business information solutions and competitive products to present and demonstrate the benefits and advantages of our solutions.