Small Business Relationship Manager

RELX International; Ohio; Remote; USD 57,000 - 94,000; Full time

Benefits offered by this job

Flexible hours

Country-specific benefits

Parental leave

Job summary

Nexis Solutions, part of LexisNexis and the RELX family, seeks a Small Business Relationship Manager to protect and grow revenue within an assigned customer portfolio. You will build consultative relationships, identify expansion opportunities, drive retention strategies, and help customers maximize the value of Nexis solutions through proactive engagement.

You will develop account plans, leverage data and tools like Salesforce, Gong, and Tableau, and coordinate resources to secure business.

Qualifications

• Equivalent professional experience.
• Proven experience in B2B sales.
• Strong strategic account planning and penetration skills.
• In-depth industry knowledge and ability to quickly learn LN products/services.
• Experience in a highly complex matrixed corporate environment.
• Familiarity with AI, Windows, Excel, Outlook, PowerPoint and Word.

Responsibilities

• Develop ways to meet and exceed yearly sales targets.
• Exceed weekly activity objectives to grow customer base.
• Create strategic account plans for all customers to promote growth.
• Develop risk, retention and penetration strategies to maximize revenue opportunities using tools like Salesforce, Gong, Tableau.
• Coordinate resources to secure business (tech/product support, marketing, pricing).
• Build relationships with high-level decision makers for broader/longer-term engagement.
• Lead first/advancing/closing appointments and consulting sessions.
• Deepen understanding of LexisNexis solutions to demonstrate benefits.
• Handle customer concerns and objections.

Skills

B2B sales

Strategic account planning

Complex matrixed org

AI awareness

MS Office suite

Sales overachievement

Forecasting

Business acumen

Team collaboration

Industry knowledge

Tools

Salesforce

Gong

Tableau

Job description

Are you passionate about helping customers achieve greater value from the solutions they rely on every day?

Do you enjoy building trusted relationships, identifying growth opportunities, and delivering strategic outcomes in a customer-focused sales environment?

About Our Team

Nexis® Solutions, as part of LexisNexis and the global RELX corporate family, connects customers to market-leading data through a flexible suite of scalable solutions, including our award-winning, flagship Nexis® research platform. By enabling fast access to a vast universe of enriched data with intelligent technologies, Nexis Solutions empowers business, media, non-profit, government and academic organizations worldwide to quickly discover actionable insights that enable confident, performance-driving decisions.

About The Role

As a Small Business Relationship Manager, you will play a key role in protecting and growing revenue within an assigned portfolio of customers. You will build consultative customer relationships, identify opportunities for expansion, drive retention strategies, and help customers maximize the value of Nexis solutions through proactive engagement and strategic account management.

Responsibilities

• Develop ways to meet and/or exceed yearly sales targets.
• Exceed weekly activity objectives to support the growth of our customers.
• Develop strategic account plans for all customers in your assigned territory to promote growth and reduce cancels while adding additional services.
• Be able to create risk, sales retention and penetration strategies aimed at positioning Nexis to maximize revenue opportunities, using business analysis tools such as Salesforce, Gong, and Tableau, as well as leveraging usage statistics, competitive analysis, and AI.
• Manage and strategically deploy all resources necessary to secure the business, (i.e. technical and product support, marketing, pricing, etc).
• Develop key contacts and business relationships with influential individuals and high level decision makers to go broader and deeper across your customer base.
• This will be accomplished through secure first appointments, advancing appointments, closing appointments, consulting sessions and group presentations.
• Develop an in depth understanding of LexisNexis business information solutions and competitive products to present and demonstrate the benefits and advantages of our solutions.
• Handle customer concerns or objections.

Requirements

• Equivalent professional experience.
• Proven experience in B2B sales, preferably with complex products or solutions.
• Solid strategic account planning and penetration skills.
• In depth industry knowledge and the ability to quickly develop an in depth understanding of LN products and services.
• Experience working as part of a team in a highly complex matrixed corporate environment.
• Understanding and expertise in applications such as AI, Windows XP, Excel, Outlook, PowerPoint, and Word.
• Documented history of sales overachievement.
• Strong time management, organizational and forecasting skills.
• Strong business acumen to understand the impact of your decisions on the territory performance as measured by revenue, profit and customer measures.

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Primary Location Base Pay Range: Home based-Ohio $56,600 - $94,400. Total Target Cash Range: $87,000 - $145,100.U.S. National Base Pay Range: $59,600 - $99,300, Total Target Cash Range: $91,600 - $152,800. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.