Small Business Loan Servicing & Origination Leader

Northwest Bank; Independence Township (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Northwest Bank is seeking a Small Business Loan Specialty Origination & Servicing Manager to lead the servicing team in Ohio. The role focuses on daily team management, data integrity, and process improvements across servicing, documentation, and post-closing activities.

The position requires supervisory experience, knowledge of loan products and compliance, and collaboration with underwriters and branch managers to support customer credit requests. Strong tech and SOX familiarity are a plus.

Qualifications

• Bachelor's degree in Business Administration or Finance preferred.
• 3-5 years small business loan or banking experience preferred.
• 2-6 years supervisory experience (formal or informal) preferred.
• Knowledge of loan support systems.
• Ability to maximize available technology tools.
• Knowledge of small business loan products, credit policy, compliance and regulatory issues.
• Knowledge of organizational procedures, operations and applicable compliance rules and regulations.

Responsibilities

• Daily management of the small business loan servicing team members to ensure timely completion of all tasks/workflows.
• Ensure total document and data integrity attributes to comply with CECL data points.
• Oversee monitoring and resolving issues and establishing controls over core and ancillary systems to comply with audits.
• Act as department's technical liaison to develop and implement operating procedures and work systems.
• Perform servicing responsibilities for complex deals in the absence of an experienced servicer.
• Lead and oversee loan servicing, documentation, post-closing, and monitoring tasks.
• Train new hires to ensure consistency and standardization in servicing small business loans.
• SOX testing as needed.
• Engage with Underwriters, Branch Managers and Business Bankers to support credit requests.

Skills

Supervisory experience

Stakeholder management

Team leadership

Strong communication

Technology tools

Education

Bachelor's degree in Business Administration or Finance

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Small Business Loan Specialty Origination & Servicing Manager to lead the servicing team in Ohio. The role focuses on daily team management, data integrity, and process improvements across servicing, documentation, and post-closing activities.

The position requires supervisory experience, knowledge of loan products and compliance, and collaboration with underwriters and branch managers to support customer credit requests. Strong tech and SOX familiarity are a plus.