Senior SMB Growth & Advisory Manager - Austin

LegalZoom.com, Inc.; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

LegalZoom is seeking a Senior Business Manager to lead a dual-mandate in Austin: expand the Business Manager program and actively manage a live book of small-business clients end-to-end, from acquisition to retention.

The ideal candidate has 5+ years in a consultative, relationship-owning role serving SMBs with revenue accountability and multi-state compliance experience. This onsite role offers growth opportunities within LegalZoom's expanding services.

Qualifications

• 5+ years in a consultative, relationship-owning role serving small-business owners.
• Demonstrated ownership of a book of business with revenue and retention accountability.
• Fluency in how small businesses actually run: entities, multi-state obligations, hiring/workforce, contracts, cash flow, compliance.
• Track record of consultative selling with cross-sell/attach across multiple services (bundles, not single transactions).
• Strong trust-building and communication with owner-operators.
• Austin-based or clearly committed to the Austin market.

Responsibilities

• Run the pilot hands-on : own a book of small-business relationships end-to-end — acquisition, needs assessment, solution design, and retention — measured by how well you deliver on the jobs above, not just by what you sell.
• Turn pilot learnings into the playbook, then help build and lead the team that scales the program beyond you.
• Own a book of small-business relationships end-to-end: acquisition, needs assessment, solution design, and retention.
• Run consultative discovery with owners; translate their situation into the right mix of formation, multi-state, compliance, workforce, contracts, and financial services.
• Hit revenue, attach-rate, and retention targets while sustaining a trusted-advisor relationship (not transactional churn).
• Be the single point of contact clients trust year-round; check in proactively at key business moments (hiring, expansion into new states, renewals, filings).
• Partner with product, service delivery, and specialists on complex needs.
• Help shape the expanded Business Manager service model as an early, senior member of the Austin team.

Skills

Consultative selling

Relationship management

Trust-building

Communication

Cross-sell

Job description

LegalZoom is seeking a Senior Business Manager to lead a dual-mandate in Austin: expand the Business Manager program and actively manage a live book of small-business clients end-to-end, from acquisition to retention.

The ideal candidate has 5+ years in a consultative, relationship-owning role serving SMBs with revenue accountability and multi-state compliance experience. This onsite role offers growth opportunities within LegalZoom's expanding services.