Small Animal Customer Service Representative

Community Veterinary Partners; Quakertown (Bucks County); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holiday pay

Life insurance

Disability insurance

Training & development

Evening/weekend/holiday pay

Job summary

Quakertown Veterinary Clinic PC in Quakertown, PA is seeking a Customer Service Representative to support our veterinary hospital and call center. You will be an initial point of contact, handling scheduling, payments, and client communications in a fast-paced healthcare environment.

This role offers both full-time and part-time options with rotating shifts including evenings, weekends, and holidays to cover busy periods.

Qualifications

• Customer service or receptionist experience required.
• Veterinary or healthcare experience is helpful but not required.
• Comfortable using computers and learning practice management software.
• Strong communication, organization, and multitasking skills.
• Reliable, professional, and able to work well as part of a team.
• Benefits include health and retirement plans and paid training.

Responsibilities

• Answer incoming calls and assist clients with questions.
• Schedule appointments and update client and patient information.
• Welcome clients and complete check-in and check-out procedures.
• Process payments and maintain accurate records.
• Coordinate communication between clients and veterinary staff.
• Respond to email inquiries and perform general administrative duties.
• Assist with retail purchases and hospital products.
• Maintain a clean, organized reception area.
• Provide courteous, compassionate service to clients during routine and emergency visits.

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Computer skills

Tools

Practice management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Small Animal Customer Service Representative

Full Time Customer Service Rep Quakertown, PA, US

5 days ago Requisition ID: 4716

Salary Range: $16.00 To $18.00 Hourly

Customer Service Representative

Quakertown Veterinary Clinic | Quakertown, PA

Quakertown Veterinary Clinic is hiring Customer Service Representatives to support our veterinary hospital and call center. We are looking for dependable individuals who enjoy helping people, communicate professionally, and can stay organized in a busy healthcare environment.

As a Customer Service Representative, you'll be one of the first people our clients interact with, helping create a positive experience while supporting the veterinary team with daily administrative responsibilities.

Both full-time and part-time opportunities are available. Evening, weekend, and holiday availability is required as part of our rotating schedule.

Responsibilities

• Answer incoming calls and assist clients with questions
• Schedule appointments and update client and patient information
• Welcome clients and complete check-in and check-out procedures
• Process payments and maintain accurate records
• Coordinate communication between clients and veterinary staff
• Respond to email inquiries and perform general administrative duties
• Assist with retail purchases, prescription diets, and hospital products
• Help maintain a clean, organized reception area
• Provide courteous, compassionate service to clients during both routine and emergency visits

Qualifications

• Customer service or receptionist experience required
• Veterinary or healthcare experience is helpful but not required
• Comfortable using computers and learning practice management software
• Strong communication, organization, and multitasking skills
• Reliable, professional, and able to work well as part of a team
• Medical, dental, and vision insurance
• 401(k) with company matching
• Paid time off
• Holiday pay
• Life and disability insurance
• Paid training and professional development
• Additional pay for qualifying evening, weekend, and holiday shifts