Large Animal Customer Service Representative

Community Veterinary Partners; Quakertown, Brick Tavern (Bucks County, PA); On-site; USD 22,000 - 25,000; Part time

Job summary

Quakertown Veterinary Clinic is seeking a friendly, organized Customer Service Representative to join our Large Animal Reception team. As part of our 24/7 veterinary hospital, you'll help ensure smooth daily operations and provide outstanding client service for large animal clients in a busy practice.

Responsibilities include phone etiquette, client inquiries, check-in/check-out, scheduling, and accurate record keeping.

Qualifications

• Previous experience in customer service, reception, or a client-facing role.
• Strong verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple tasks efficiently.
• A positive, team-oriented attitude and a commitment to providing exceptional customer service.
• Comfort working in a veterinary setting; experience with large animals is helpful but not required.
• Professional communication, appearance, and conduct.

Responsibilities

• Answering incoming phone calls in a courteous and professional manner
• Assisting clients with questions and directing inquiries to the appropriate team members
• Welcoming clients and managing the check-in and check-out process
• Scheduling appointments and maintaining an organized daily schedule
• Entering and updating client and patient records accurately
• Preparing invoices and processing payments
• Performing general administrative tasks, including filing, email, mail handling, and maintaining records
• Completing and organizing required state documentation

Skills

Customer service

Communication

Organization

Teamwork

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Large Animal Customer Service Representative

Part Time Customer Service Rep Quakertown Veterinary Clinic, Quakertown, PA, US

2 days ago Requisition ID: 4715

Salary Range: $16.00 To $18.00 Hourly

Large Animal Customer Service Representative (Part-Time)

Quakertown Veterinary Clinic is seeking a friendly, organized, and professional Customer Service Representative to join our Large Animal Reception team.

If you enjoy working with people, thrive in a busy environment, and have an appreciation for horses and farm animals, we'd love to hear from you. As part of our 24/7 veterinary hospital, you'll play an important role in creating a positive experience for clients while supporting our large animal veterinarians and staff.

Our team is committed to providing compassionate, high-quality veterinary care and outstanding customer service every step of the way.

What You'll Do

As a member of our reception team, you'll help ensure the day-to-day operation of the large animal service runs smoothly. Responsibilities include:

• Answering incoming phone calls in a courteous and professional manner
• Assisting clients with questions and directing inquiries to the appropriate team members
• Welcoming clients and managing the check-in and check-out process
• Scheduling appointments and maintaining an organized daily schedule
• Entering and updating client and patient records accurately
• Preparing invoices and processing payments
• Performing general administrative tasks, including filing, email, mail handling, and maintaining records
• Completing and organizing required state documentation

Schedule

• Part-time position

What We're Looking For

• Previous experience in customer service, reception, or a client-facing role is required
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple tasks efficiently
• A positive, team-oriented attitude and a commitment to providing exceptional customer service
• Comfort working in a veterinary setting; experience with large animals is helpful but not required
• Professional communication, appearance, and conduct