Slovak Customer Service Agent For Booking.com in Greece - Relocation package

Mercier Consultancy; United States; À distance; USD 15 000 - 28 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

Résumé du poste

Mercier Consultancy Group seeks a Slovak-speaking Reservations Agent to support Booking.com operations in Greece. You will handle reservations by phone, email, and chat, providing accurate property information and policy details.

The role requires Slovak fluency, with English as a plus. Candidates should have customer service experience, strong communication skills, and readiness to relocate to Greece. Training is fully paid, with a relocation package and health insurance provided.

Qualifications

• Fluency in Slovak (spoken and written).
• Proficiency in English is a plus.
• Experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Willingness to relocate to Greece.

Responsabilités

• Assist Slovak speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information about properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests.
• Resolve customer queries and issues with professionalism to ensure high satisfaction.
• Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.
• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

Connaissances

Slovak language

English language

Description du poste

Mercier Consultancy Group is looking for a Slovak Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting Slovak-speaking customers with their accommodation booking needs.

Key Responsibilities

• Assist Slovak speaking customers with accommodation reservations via phone, email, and chat.

• Provide accurate information about properties, pricing, and Booking.com policies.

• Handle booking modifications, cancellations, and special requests efficiently.

• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.

• Maintain detailed records of customer interactions and bookings using Booking.com's reservation system.

• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

• Fluency in Slovak (spoken and written) is essential; proficiency in English is a plus.

• Experience in customer service or related roles is preferred.

• Strong communication and interpersonal skills.

• Ability to handle challenging situations calmly and effectively.

• Willingness to relocate and adapt to life in Greece.

• Positive attitude towards learning and professional growth in a multicultural setting.

• Fully Paid Relocation Package

• Competitive monthly Salary

• Monthly Performance Bonus

• Fully Paid Training

• Health Insurance

• 2 Extra Salaries Per Year

• And Much More...