Casino Cocktail Server - MGM Springfield

MGM Resorts International; Springfield (MA); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Free employee meals

Free parking

Healthcare + time-off options

Employee dining room access

Job summary

MGM Springfield is hiring a Casino Cocktail Server to create memorable guest experiences. You will take orders, serve cocktails and beverages, and ensure guests have a smooth, enjoyable visit. Knowledge of menus and hotel services helps you answer questions and upsell offerings.

The role requires 21+ and allows swing or grave shift hours. MGM offers benefits and opportunities to grow within a world-class entertainment company.

Qualifications

• Minimum 6 months experience as a cocktail and/or food server.
• Must be 21 years of age.
• Swing or Grave shift availability required

Responsibilities

• Take orders and serve food and drinks accurately in the work area.
• Place orders, garnish and serve cocktails to guests.
• Maintain knowledge of menu items, brands, and beverage options.
• Respond to guest inquiries about hotel services and local attractions.
• Perform opening/closing duties and keep station clean and stocked.
• Resolve guest complaints or refer to management as needed

Skills

Customer service

Hospitality

Teamwork

Job description

Casino Cocktail Server - MGM Springfield### Casino Cocktail Server - MGM SpringfieldApply: Property - MGM Springfield: Full time: Posted Today: 280613Springfield, MassachusettsThe SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** Join our dynamic team as a **Casino Cocktail Server** and be the heart of memorable guest experiences! Your welcoming smile and attentive service will set the tone for an unforgettable visit, as you engage with guests to understand their unique stories and needs. Bring your enthusiasm and passion for hospitality to create WOW moments that leave lasting impressions, ensuring every guest feels valued and pampered. **THE STARTING RATE:** $9.50 per hour plus tips **THE DAY-TO-DAY:*** Take order, and serve food and drinks efficiently and accurately in work area as applicable* Place order, and garnish and serve cocktails to guests* Maintain complete knowledge of menu items, liquor brands, beers and non-alcoholic selections available* Knowledge of hotel services, features, local attractions and activities to respond to guest inquiries accurately* Perform opening and closing duties based upon shift assignment to include fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies* Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft**THE IDEAL CANDIDATE:*** Can work either schedule shifts:Swing shift start times: 3:45 PM - 7 PMGrave shift start times: 11:45 PM - 8:30 AM* Must be 21 years of age* Highly motivated and energetic personality* Preferred 6 months experience as a cocktail and/or food server in a similar environment is preferred **THE PERKS & BENEFITS:** * Prioritize your wellness, access programs crafted to nurture your mental and physical health.* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!* Savor delicious meals for free in our employee dining room.* Park with ease—whether you're on or off shift, it's free!* From healthcare to financial support and generous time-off options, we’ve got you covered.* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14048**Pay Rate**The rate for this role is:$9.50This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.The estimated annual tips this role could reasonably be anticipated to receive is: $0 - $9,000.Pay will not be below any applicable minimum wage.Should overtime be worked, employees are paid overtime pay in accordance with state requirements.Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.Are you ready to **JOIN THE SHOW**? Apply today!### About UsAt MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]