Slots Guest Services Representative - Excalibur

MGM Resorts International; Las Vegas, Northern (NV, KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Wellness program

Employee dining

Free parking

Health benefits

Development opportunities

Discounts

Job summary

MGM Resorts International in Las Vegas is seeking a Slots Guest Services Representative to enhance the guest slot experience by answering questions, processing payouts, and enrolling guests in the MGM Resorts Rewards Program.

The role requires 21+ years, a High School Diploma or GED, and 1+ year of relevant experience; starting rate is $17 per hour plus tips, with comprehensive perks including wellness programs, free meals, parking, and health benefits.

Qualifications

• 21 years of age or older.
• High School Diploma or GED required.
• 1+ years of prior relevant experience as a Slot Guest Service representative preferred.

Responsibilities

• Maintain an organized slot area and greet guests.
• Pay jackpots and complete required paperwork (IRS W2G/1042-S).
• Enroll guests into MGM Resorts International Rewards Program using IDs.
• Make minor repairs to slot machines and clear jams.
• Circulate through assigned sections and respond quickly to lights.
• Know slot machines to help guests find options.
• Recommend MGM shows, restaurants and attractions to guests.
• Monitor for underage gambling and report as needed.
• Comply with policies including Title 31.

Skills

Customer service

Communication

Team player

Education

High School Diploma or GED

Job description

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The primary responsibility of the Slots Guest Services Representative is to enhance the guests Slot experience by assisting with property and slot related questions, slot machine payouts and enrollment to MGM Resorts International Rewards Program. Be able to complete required Regulatory and Federal Tax paperwork and appropriately validate guest age using government issued IDs. All duties are to be performed in accordance with Gaming Regulations and department property policies, practices, and procedures.

THE STARTING RATE:

$17 Per Hour + Tips

THE DAY-TO-DAY:

• Maintain an organized and clean slot area paying attention that slot machine chairs are pushed in and slot guests are receiving personalized service
• Consistently smiles, makes eye contact and greets each guest
• Pays slot machine jackpots and completes the required paperwork neatly and accurately, IRS W2G/1042‑S forms
• Enroll guests into the MGM Resorts International Rewards Program following established guidelines and by verifying government issued guest ID, age and using property enrollment devices
• Make minor repairs to slot machines by clearing EZ‑Pay ticket/bill jams, Bill Acceptor, ticket printers, and replacing ticket paper
• Continually circulates through an assigned section and responds to slot machine lights in a quick and timely manner
• Keeps well informed of the various types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination
• Recommends MGM shows, restaurants and attractions to guests and stays current on company and departmental news and events to answer guest questions
• Maintains an awareness of any persons that may be gambling under the legal age of 21 and reports all underage persons to Supervisor and/or Security, as needed
• Complies with departmental and company policies and procedures including Title 31

THE IDEAL CANDIDATE:

• Must be a minimum of 21 years of age
• High School Diploma or GED required
• 1+ Years of prior relevant experience as a Slot Guest Service representative preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11951

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world‑class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first‑class accommodations and dining, world‑class entertainment, state‑of‑the‑art meeting and convention facilities, and high‑quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are an Equal Opportunity Employer.

We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.